JOB DESCRIPTION

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.

The Senior Manager, Product Management - Amex Offers API Services & AI Solutions will be responsible for managing a critical API product that supports internal and external presentment needs for Amex Offers data. This role will manage enterprise-level API services that enable discovery, search, presentment, and delivery experiences across B2B and prop channels.

In addition to owning the Offers API product roadmap, this individual will serve as a key AI enablement leader for the team. They will be the go-to product partner for identifying, evaluating, and scaling practical uses of emerging AI tools and technologies across capability delivery. This includes helping the team improve product development workflows, accelerate discovery and delivery, support experimentation, and serve as a centralized solutions expert for responsible AI adoption.

The ideal candidate is an experienced product manager with deep knowledge of enterprise API services, strong technical fluency, familiarity with advertising technology or digital marketing

RESPONSIBILITIES

• Own the strategy, roadmap, and execution for Amex Offers API services that support internal and external presentment of Amex Offers data across digital channels, partner integrations, and enterprise use cases.
• Work cross-functionally with engineering, business, and marketing stakeholders to manage the full product lifecycle, including discovery, prioritization, requirements definition, delivery, launch, adoption, and ongoing optimization.
• Translate user, partner, and channel needs into clear product requirements, API capabilities, features, user stories, acceptance criteria, and measurable outcomes.
• Partner closely with engineering and architecture teams to deliver scalable, resilient, secure, and enterprise-ready API capabilities.
• Partner with Amex Offers Product Strategy team to identify integration opportunities, manage dependencies, and support broader Amex Offers roadmap delivery.
• Serve as the team’s AI enablement and adoption lead by identifying practical opportunities to use AI tools and emerging technologies to improve product management, delivery, analysis, documentation, experimentation, and operational workflows - while encouraging collaboration across the Amex Offers team.
• Act as a centralized solutions expert for intentional AI adoption, helping teammates evaluate available tools, apply fit-for-purpose solutions, and translate emerging AI capabilities into practical ways of working and integrated capability delivery.

QUALIFICATIONS

• 3-6+ years of digital product management, enterprise API services, or product-forward strategy experience, ideally with a focus on developer-facing B2B products.
• Strong technical fluency, with the ability to partner closely with engineering and architecture teams on API design, system dependencies, data flows, scalability, resiliency, and delivery tradeoffs.
• Experience translating customer, partner, user, and stakeholder needs into product roadmaps, requirements, user stories, and measurable outcomes.
• Demonstrated ability to self-start, create structure in ambiguity, and operate with a high degree of independence.
• Practical understanding of AI tools and emerging technologies, including familiarity with Large Language Models, prompt engineering concepts, AI-assisted workflows, and responsible AI adoption.
• Strong communication and stakeholder management skills, with the ability to translate technical concepts for non-technical audiences and business needs for technical teams.
• Experience working with engineering, analytics, and cross-functional business teams in Agile environments.
• Familiarity with advertising technology, digital marketing or card-linked offer platforms, or B2B/partner-facing products is a plus.
• Bachelor’s degree in Computer Science, Engineering, Sciences, Economics, or a related field preferred; advanced degree is a plus.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.