At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Network & Acquiring Solutions

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

About the Role

The NAS organization has been building a program to drive more efficiency and productivity to how we develop, deliver and deploy products and capabilities. This role is responsible for leading the change management, communications, and engagement strategies that enable successful adoption of NAS’s end-to-end product governance and lifecycle program. The Senior Manager will drive organizational readiness, foster cross-functional alignment, and ensure that change is understood, embraced, and sustained.

The ideal candidate brings strategic change leadership expertise, excels at storytelling and influencing across levels, and is passionate about helping teams thrive through change. You will be central to enabling NAS to scale its product governance efforts and embed consistent, efficient, and effective practices across the lifecycle.

How will you make an impact in this role?

• Design and execute structured change management strategies that drive understanding, alignment, and behavioral adoption across teams participating in NAS product lifecycle efforts
• Develop and deliver a comprehensive communications and engagement plan that builds awareness, strengthens participation, and reinforces the value of governance processes
• Partner with cross-functional stakeholders-including Product, Technology, and Control Management-to ensure readiness and alignment for changes impacting processes, tools, and team responsibilities
• Create and manage toolkits, learning resources, and enablement campaigns that support teams in navigating change
• Establish feedback loops and measurement approaches to assess change adoption, identify resistance, and adapt strategies in real time
• Serve as a strategic advisor to NAS leaders, helping them champion change and sustain momentum across the organization

Minimum Qualifications:

• 5-8 years of experience in change management, internal communications, product operations or a related field
• Strong understanding of change frameworks, behavior adoption strategies, and stakeholder engagement techniques
• Strong storytelling, writing and presentation skills with experience tailoring content to different stakeholder groups
• Proven experience leading change initiatives, ideally in product, technology or operations environments
• Experience developing and managing learning or enablement programs is a plus
• Strong collaboration and influencing skills across levels, especially with senior stakeholders
• High comfort with ambiguity, ability to translate complex topics into simple, actionable messages
• • Understanding of product management and development processes would be a bonus

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.