At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Capabilities Planning team is responsible for ensuring that we allocate the technology resources necessary to deliver our top US Consumer business priorities and goals. We do so by managing an iterative and transparent planning model, centralized to support across the US Consumer portfolio.

The team enables the US Consumer teams to be successful in navigating the Enterprise Tech Planning Process and drives alignment on a consolidated US Consumer Capabilities Roadmap. To support these efforts, the team partners effectively with numerous stakeholders across product and technology teams to build new products for our customers. We also work closely with the Executive Leadership Team to support strategic decision making for the business.

Job Responsibilities:

• Support portfolio management by working with numerous stakeholders to identify priority tech demands.

• Manage intake method for new technology demand, both through annual & iterative planning processes, consulting with colleagues to assess their requests and escalate through leadership forums for prioritization/tradeoffs where needed.

• Serve as a subject matter expert on navigating the process to ensure key initiatives get prioritized for tech build and progress with all impacted teams.

• Create regular status reporting for Executive Leadership to reflect progress against the US Consumer Capabilities Roadmap.

• Facilitate roadmap deep-dive sessions as needed to support leadership decision-making.

• Lead efforts to improve collaboration and communication between teams, supporting the evolution of our engagement model for partnering with technology teams.

• Maintain relationships with counterparts across business units to increase knowledge sharing and encourage the adoption of best practices.

Minimum Qualifications

The ideal candidate will have a collaborative “can-do” attitude, an appetite to learn and raise their hand for new opportunities, and a passion for working across teams to drive projects forward. Most importantly, they will possess the following qualifications:

• Comfort with technology, and ability to understand business and customer needs
• Working style that is resourceful and adaptable to changing needs in a fast-paced environment
• Demonstrated ability to drive results in a highly matrixed organization, capable of influencing and building internal alignment across lines of business and support groups
• Exceptional oral and written communication skills to drive process initiatives across the team
• Strong project management skills and high attention to detail
• Team player who is excited to solve challenging problems and do meaningful work while having fun

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.