JOB DESCRIPTION

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.

We are looking for a Product Manager to help build agentic Membership experiences for Amex Cardholders, with a focus on travel-related use cases (e.g., trip recommendations, planning, booking) within AI/LLM partner channels. This Product Manager will collaborate closely with business units across Amex to identify strategic Membership assets and inventory to integrate into partner channels and enhance the Card Members experience. This includes travel inventory, benefits, and services such as flights, hotels, lounges, and travel protections. The product manager will then work with internal teams that own these assets, internal stakeholders, and external partners, to develop secure and seamless Card Member experiences within these channels. The role will involve a blend of deep enterprise strategy, partner negotiation, data governance, and will necessitate developing expertise in LLMs and enabling technologies such as Model Context Protocol (MCP) and Agent-to-Agent interactions.

RESPONSIBILITIES

• Partner deeply with engineering teams to understand and develop a perspective on how to apply evolving technologies (e.g., Model Context Protocol, Agent-to-Agent Protocol) for AI agent-facilitated Membership experiences, particularly across travel discovery, booking, and servicing journeys

• Partner with internal business and platform teams to catalogue, permission, and prepare their assets and capabilities for use within LLMs by defining schemas, metadata, and access controls, including travel content, inventory, pricing, and loyalty benefits

• Balance the needs of customers, internal stakeholders, leadership, and partners, to define product features, user stories, acceptance criteria, user experience, product roadmap and backlog based on the available strategic assets, with an emphasis on enhancing end-to-end travel experiences

• Partner with engineers and solutions architects to identify technical solutions, assess technical tradeoffs, define specs, and deliver product features/platform capabilities to continually iterate on the American Express MCP servers that power these membership experiences

• Partner with internal stakeholders such as Legal, Compliance, and Risk teams to develop and adhere to data governance principles to ensure American Express assets and data are surfaced in a compliant and responsible way

• Set and supervise development/release timelines, navigate intricate dependencies, and communicate impacts to partners

• Evaluate LLM-based experiences that use these proprietary assets to ensure accuracy, appropriate orchestration, and adherence to guardrails, especially in high-stakes travel scenarios (e.g., booking accuracy, itinerary changes, disruptions)

• Support Business Development and Marketing teams with go-to-market strategy and execution, including travel-focused partnerships and campaigns

QUALIFICATIONS

• Passion for technology with a clear customer focus; strong communication skills and the ability to provide clarity and direction across teams

• 4+ years’ experience in product development/management or software engineering in AI, or partner-enabled membership experiences; familiarity with Gen AI specific concepts such as Retrieval-Augmented Generation (RAG) a plus

• Strong working knowledge of technologies relevant to building third party integrations such as OAuth and Software Development Kits (SDKs)

• Enthusiasm for exceptional products and services; deep customer empathy, familiarity with customer research methods, keen product intuition, and ability to articulate product functionality, ideally with exposure to travel or lifestyle platforms

• Builds relationships quickly; secures buy-in and influences key stakeholders

• Reconciles competing needs across customers, stakeholders, and partners; gathers information, assesses trade-offs and risks, gains buy-in, makes informed decisions, and supports them with evidence

• Recognizes issues quickly and drives resolution through creative, efficient problem solving

• Curious and entrepreneurial; learns how things work to make connections and find opportunities; Moves fluidly between strategy and detail

• Creative within a highly regulated financial-services environment

• Team player, comfortable with ambiguity, and highly organized

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these Positions

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.