At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.

Amex Digital Labs is hiring a Senior Product Manager to lead the discovery and development of new customer products made possible by advances in agentic AI. This role focuses on identifying customer problems and opportunities where emerging technology can unlock new product constructs and offerings. To do this, the Product Manager will build and manage a portfolio of early-stage concepts, rapidly designing, prototyping, and testing ideas to learn what creates value for Card Members. The ideal candidate has a strong instinct for customer experience and the technical fluency to bring new product ideas to life quickly. While this PM will spearhead the work, success depends on close collaboration across the enterprise to identify, refine, and validate the most promising opportunities.

How you will make an impact in this role:

• Run end-to-end product discovery, translating Card Member needs into clear problem statements, hypotheses, and testable product concepts.
• Develop and evolve new product concepts that are meaningfully differentiated and built to deliver lasting value for customers and the business.
• Manage a portfolio of early-stage bets, progressing multiple ideas in parallel through rapid prototyping, experimentation, and validation.
• Work closely with partners in design, engineering, and decision science to prototype experiences, assess feasibility, and iterate quickly based on learning.
• Collaborate with Business Units to understand their strategies and ensure the portfolio of concepts supports meaningful business outcomes.
• Establish success criteria and learning plans for experiments, using customer feedback and data to decide what to advance, refine, or stop.
• Navigate risk considerations to responsibly test new concepts in market.
• Package insights, recommendations, and business cases to support decision-making and transitions from experimentation to scale.

Minimum Qualifications

• 3+ years of experience in product management, product discovery, or new product development roles.
• Proven ability to lead early-stage product initiatives in ambiguous problem spaces.
• Strong discovery toolkit, including user research, experimentation, and qualitative and quantitative synthesis.
• Technical fluency and comfort working hands-on with engineers to explore feasibility and tradeoffs.
• Comfort getting hands-on with AI tools to develop prototypes and explore ideas quickly, even when solutions are not yet well-defined.
• Deep customer empathy and experience designing products where trust, transparency, and control are essential.
• Experience influencing across cross-functional teams without formal authority.
• Clear communicator who can articulate learnings, tradeoffs, and recommendations succinctly.

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.