JOB DESCRIPTION

How will you make an impact in this role?

Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses. Within GCS, the mission of the Business Banking Product Management team is to create banking products that are the best choice for our small business customers. We achieve this by being customer and competitor obsessed, delivering market leading value, and creating great experiences for our customers.

The Sr. Manager, Product Management - Business Banking Account Management will be responsible for defining and driving the strategy, roadmap and execution of key initiatives across regulatory and customer experience domains. This colleague will play a critical role in driving the sustainable growth of our portfolio by translating complex standards into compliant and scalable product solutions. In addition, this colleague will work cross functionally with several groups, including Product Management and Development, Business Operations, Consumer Banking Product Management, Control Management, Legal and Compliance teams.

RESPONSIBILITIES

• Define, communicate and execute the product strategy and roadmap to ensure compliance across regulatory and customer experience workstreams, aligned with legal guidelines and requirements, such as FDIC and Tax
• Support new and emerging enterprise and cross product initiatives by identifying needs, informing approach for Business Banking products and facilitating progress, as needed
• Deliver new features, controls and enhancements that have heightened regulatory risk working in close partnership with cross-functional teams, including Product Development, Design, Engineering, Risk, Legal, Compliance, and Marketing
• Define research needs and leverage customer, competitive, and performance data to inform roadmap prioritization, build business cases for new ideas, and establish KPIs to measure and continuously improve product outcomes
• Identify opportunities to optimize processes and drive efficiency, in order for the Business Banking team to maintain agility and drive continued portfolio growth in a controlled and compliant manner
• Partner with Product Management teams across Consumer Banking and Small Business products, to drive consistency in approach and share best practices

QUALIFICATIONS

• Extensive experience in Product Management, preferably within Banking, Financial Services or other highly regulated industries
• Excellent project management, organization, and prioritization skills, with a proven ability to manage cross-functional initiatives
• Ability to build relationships, influence, and collaborate effectively with cross-functional teams
• Comfort in a fast-paced and high growth environment, flexible, and ability to handle change as needed
• Ability to provide insight and accurate judgment in addressing and resolving business issues
• Proactive and results-oriented, with strong thought leadership and problem-solving skills
• Excellent oral and written communications skills and proven ability to communicate effectively to audiences across various leadership levels
• Bachelor's degree

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.