JOB DESCRIPTION

Resy is seeking an experienced Product Manager to lead the strategy and execution of internal tools and platform capabilities that improve how Resy teams operate. In this role, you will help teams across Support, Sales, Implementation, Marketing, Operations, and Product work more efficiently by building scalable internal products that simplify workflows, reduce manual effort, and enable teams to better serve restaurants and diners.

You will play a key role in identifying opportunities to productize internal processes across the organization, partnering closely with Engineering and business stakeholders to deliver secure, scalable internal capabilities. From workflow automation and administrative tooling to AI-enabled experiences and operational platforms, you'll help shape the future of how Resy teams work.

If you thrive at the intersection of product management, systems thinking, operational excellence, and emerging technology-and are excited about building products that empower internal teams-this role offers the opportunity to make a meaningful impact.

RESPONSIBILITIES

• Own the product strategy and roadmap for internal products and platforms that improve employee productivity and operational efficiency.
• Identify opportunities to simplify, automate, and productize manual operational processes across the organization.
• Partner closely with cross-functional stakeholders to identify opportunities to simplify, automate, and productize internal workflows.
• Collaborate with cross-functional teams including Engineering, Design, Data, and Operations teams to build scalable internal capabilities that support multiple business functions.
• Build internal platforms, workflow automation, administrative tools, AI-enabled experiences, and integrations that can be leveraged across multiple teams.
• Evaluate and apply emerging technologies, including AI and automation, to improve employee productivity and operational effectiveness.
• Prioritize product investments by balancing business impact, operational efficiency, technical complexity, and long-term scalability.
• Measure success through operational outcomes, including adoption, process efficiency, time savings, and employee experience.

QUALIFICATIONS

• 3-5 years of experience in digital product management, with a strong track record of delivering technically complex products.
• Experience building internal tools, operational platforms, or enterprise software that improves team productivity.
• Ability to lead end-to-end product strategy and execution, from discovery through launch and iteration.
• Hands-on experience leveraging modern AI tools to rapidly build and test functional product prototypes that inform product strategy and reduce time to validation.
• Comfortable working with technical systems and platforms, including APIs, system integrations, data platforms, workflow automation, and scalable architectures.
• Strong written and verbal communication skills, with the ability to clearly articulate strategy, priorities, and tradeoffs.
• Demonstrated ability to deeply understand operational workflows and identify opportunities to improve efficiency through product solutions.
• Experience partnering with cross-functional stakeholders and influencing without direct authority.

Preferred Qualifications

• Hands-on experience with modern AI development and prototyping tools (e.g., Claude Code, Cursor, etc.).
• Interest in hospitality and the dining industry.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

American Express is a globally integrated payments company, providing customers with access to products, insights and world-class experiences that enrich lives and build business success.