Credit Card Service Representative - Birmingham/Corporate Office ABOUT THE RIGHT TEAM MEMBER The Credit Card Client Services Representative provides support to current clients by researching and resolving escalated customer service issues, setting up new accounts and collecting as necessary. In addition, the position provides marketing support to agent banks by coordinating marketing materials and delivering training. AT SERVISFIRST, YOU WILL: * Handle research and escalated calls and emails from Consumer and Private Banking clients. Issues include but are not limited to: researching declines, increasing limits, researching payments and posting payments * Determine where and how to apply incorrect payments * Gather required documents for commercial accounts and input all new consumer and commercial applications * Make outbound calls and emails as necessary to collect required documentation * Send collection reports to officers; make collection calls to clients as requested by officers * Coordinate payment efforts for clients in collections * Reconcile payments on accounts and post payment files to system * Assist agent banks with creating and distributing marketing materials as well as create training guides, tutorials and develop training presentations for agent banks * Travel to multiple states providing onsite training for agent banks * Develop agent bank websites and application links * Perform back up duties for Correspondent Banking Client Services Representatives as needed * Perform other duties as assigned YOU WILL BE EFFECTIVE IF YOU HAVE: * Bachelors degree in finance, business, marketing or a related field * Two (2) years of customer service experience * Previous banking experience preferred * Marketing experience preferred * Web development experience is a plus * Proficient in Microsoft Outlook, Word, Excel, PowerPoint and mainframe * Experience handling highly confidential and sensitive material in a professional manner * Basic knowledge of related federal and state banking compliance regulations and other Bank operational policies * Effective organizational and time management skills * Effective oral, written and interpersonal communication skills with the ability to carry out instructions, understand procedures and compose correspondence * Ability to accurately type using a keyboard * Ability to deal with difficult issues involving multiple facets and variables APPLY NOW To apply send a cover letter and resume to @servisfirstbank.com referencing this position. About Us About News Investor Relations Products & Services Commercial Banking Private Banking Personal Banking Mortgage Lending Correspondent Banking Credit Card Services Locations Atlanta Birmingham Charleston Dothan Huntsville Mobile Montgomery Nashville Pensacola Tampa Bay Resources Fraud Prevention Education Privacy & Security eStatements Reorder Checks Remote Deposit Xpress Contact Us Toll-Free 866.3