Recovery & Repossession Specialist Silver State Schools Credit Union 14 reviews - Las Vegas, NV 89121 40 Hours (Full Time) Monday- Friday (8am-5pm) Cimarron Branch 8275 W Flamingo Las Vegas, NV 89147 PURPOSE: The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, Excellent Member Service and Financial Solutions For Life, by providing outstanding service to both members and internal members. * To deliver service in alignment with our Service Commitments: * I will earn respect and build trust by acting with integrity in every situation. * I will understand my role in supporting the team to achieve our purpose. * I will focus on people over products and build lasting relationships. * I will take ownership and accept responsibility. * I will treat my coworkers with the same high standards as I treat my member. * I will continuously look for ways to improve myself, my credit union, and my community. * I will accept there is no they. We are one working toward the same mission. * I will commit to the core values. * Meet all established service goals. SUMMARY: The Repossession and Recovery Specialist performs duties that pertain primarily to the charging-off and subsequent collection of funds from member loans classified as a loss and managing the repossession process from beginning to end. Collects on all types of delinquent loans, including secured, unsecured, credit cards, and autos. A key responsibility will be to manage the process of filing small claims action against borrowers to include but not limited to negotiating repayment terms in mediation, seeking judgements or wage garnishments without the assistance of general counsel. The repossession/recovery specialist determines what credit union financial assistance programs might aid the member-borrower, makes and follows-up on arrangements to recover funds owed. The repossession/recovery specialist also works to obtain funds from accounts that have charged off. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Contribute to the development and refinement of the credit unions loss mitigation vision and strategy working in a team environment focused on quality member service by treating delinquent member-borrowers with respect to maintain an open line of continued communication. * Reviews all loan documentation and proactively contacts members regarding delinquent accounts * Represents Silver State Schools Credit Union in court for collection efforts * Actively work refunds for optional consumer loan products * Place accounts with respective collection agencies and monitor performance * Accurately track payments completed by 3rd party agencies * Assign delinquent vehicle loans to respective vendors for recovery * Manage the remarketing process for recovered vehicles * Ensure titles are processed timely and sent to vendors for quick liquidation * Negotiates with members to obtain funds for charged-off loans * Under the guidance of the Assistant Vice President of Loan Servicing and Credit Resolutions and the Credit Resolutions Manager, makes acceptable loan repayment arrangements with members of delinquent loans * Evaluates collectability of charged-off loans for retention in portfolio or recommending the placement of loans to respective 3rd party agencies * Reviews and prepares necessary actions for accounts that require legal means for recourse of funds * Keeps record of all recovery and repossession trends within the credit union and collection agencies and report to management * Assists in the handling of bankruptcies and foreclosures as needed * Reviews loans recommended for charge-off * Pulls credit reports and other administrative duties to ensure compliance * Prepares monthly reporting for all activities completed * Monitors and creates reports related to negotiated repayment performance as well as recovery efforts * Coordinates with Loan Servicing for credit bureau correction actions * Negotiates with member-borrowers for arrangements to cure past due payment status on credit union loans; setting realistic payment arrangements and maintaining timely follow-up with member-borrowers to assure adherence to payment arrangements made. * Develop and demonstrate a subject matter expertise pertaining to collection regulations and the credit unions loss mitigation policies, operating guidelines, or operating procedures. * Adheres to all aspects of the Fair Debt Collection Practices when contacting and maintaining contact with member-borrowers via telephone, mail, email, face to face contact, or through approved credit union third-party service providers. * Utilizes approved credit union service providers to locate member-borrowers or any applicable loan collateral. * Document and records all member-borrower contact, attempted contact, or action(s) taken with respect to a member-borrowers account within the member-borrowers account and/or loan file; with sufficient detail to ensure that any other staff member or examiner/auditor can easily ascertain actions and interactions taken on a member-borrowers account. * Recommends non-collectability on accounts where member-borrowers lack the capacity and/or intent to make future. When efforts to resolve an accounts past due status are determined uncollectable, these accounts will be escalated to management when necessary. * Works assigned various delinquency categorizations and/or type queues in an expedient fashion and assists other Credit Resolution Agents to complete their assigned queues when available as a means to achieve the overall teams delinquency goals. * Prepares collection correspondence, including demand letters, adverse action letters, subsequent action letters, specific and individual letters to member-borrowers. * Answers member-borrower telephonic inquiries; while reviewing collection notes on an account and attempts to resolve any outstanding issues that are present in a timely manner. * Performs other collection activity as may be assigned by Management. * Each employee will demonstrate professional behavior that supports team efforts and enhances team behavior, performance and productivity. EDUCATION and/or EXPERIENCE: A High school diploma or general education degree (GED); a minimum of 1 year related experience and/or training; or equivalent combination of education and experience is required. ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE) 22 hours ago - save job - original job