The Application Support Engineer is responsible for ensuring that TD Ameritrade’s applications operate efficiently and execute successfully to meet client and business needs.

This position involves production support, code analysis, and development work focused on the operational characteristics of TD Ameritrade applications.

• Implement complex solutions to all known/documented production incidents
• Define and implement new solutions for unknown production incidents of moderate to high complexity
• Interface with L1 and L2 support groups, providing assistance and guidance as required
• Fulfill ad-hoc requests from business partners for system/database updates or queries to support company operations
• Provide off-hours support on a rotational basis
• Verify accuracy and completeness of documented solutions to production incidents
• Analyze application code logic to determine root causes of complex production incidents
• Define and document software requirement changes necessary to fix root causes of production incidents
• Implement moderate to high complexity code changes that resolve root causes of incidents or enhance operational characteristics (resilience, scalability, etc.) to applications that support business operations and client activity.
• Install, maintain, and customize vendor built software that is utilized by development and support teams.
• Design and develop in-house built applications and tools that streamline development and support processes.

• 4 year degree with a major in Computer Science or related dicipline
• Object Oriented Development principles
• Java (using Spring)
• SQL (DML, preferably Oracle experience)
• Working in a Linux environment
• Strong critical thinking and problem solving skills
• Strong written and verbal communication skills
• Military education or experience may be considered in lieu of civilian requirements listed

Preferred:

• JavaScript
• Subversion/Git
• Linux scripting
• Linux server administration
• Basic network administration skills
• Agile / DevOps principles and tools
• Familiarity with ITIL Framework

At TD Ameritrade we help individual investors pursue their financial goals through our brokerage subsidiaries. For more than 40 years we have been serving individual investors – from the first-time investor to the sophisticated trader, and from the “do-it-yourself” to the “do-it-for-me” investor. We offer a broad range of investment tools and services – all at a great value.

We engage with our clients in many different ways including online, on-the-go via mobile applications, over the phone or through independent registered investment advisors. Our clients choose how they want to work with TD Ameritrade – not the other way around.