Job Description

SRHT Property Management Company is in need of an Evening Coordinator to join the team. We are searching for someone that is comfortable walking around Skid Row in Downtown Los Angeles, patrolling our properties and assisting with any issues overnight.

The Evening Coordinator works as part of a team to ensure that building operations and management services are provided effectively and efficiently. The Evening Coordinator will act as a liaison with and to the Contracted Security Service Team from the hours of 10pm to 7am. The Evening Coordinator is responsible for the overnight operations of the properties including the delivery of quality customer service to residents and staff, effectively communicating with all on-site evening and day staff. The Evening Coordinator must also be knowledgeable in the physical and social operation aspects of the property as well.

DUTIES AND RESPONSIBILITIES:

• Maintain office and office systems in an orderly, professional manner ensuring that there is an efficient record keeping system for tenant service requests, maintenance and janitorial inventories, tenant files, etc.;
• Knowledge of location of buildings shut-off valves, electrical rooms, security codes, and passwords for any alarm systems;
• Effectively manage and solve problems related to lock outs, tenant issues, maintenance and janitorial concerns including listening attentively to resident complaints and suggestions, addressing them fairly and professionally;
• Conduct interactions with residents, visitors and co-workers in a respectful, courteous manner;
• Personnel are required to carry a cell phone and to be available during building emergencies;
• Monitor cameras regularly;
• Working knowledge of the House rules and guest visitor policy;
• Maintain professional relationships and boundaries with residents all times, including refraining from having personal relationships with residents, money exchanges etc.;
• Ensure access is allowed to vendors in any case of emergency;
• Ensure log entries and accounts of any incidents taking place during the shift is properly documented in electronic log book in red ink, and making sure all incident reports are written and documented;

QUALIFICATIONS

• A minimum of two (2) years permanent supportive housing experience preferred;
• Computer skills including Microsoft Office software
• Flexible and adaptable to work plan changes and organizational changes;
• Prior experience in working closely with the homeless population
• Must have and maintain a valid California driver's license and auto insurance at all times and have the availability of an insured vehicle to travel within the SRHT Property Management Company service area

SKID ROW HOUSING TRUST IS AN EQUAL-OPPORTUNITY EMPLOYER, and will consider for employment any and all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ("Ban-the-Box") Ordinance.

Company Description

For over 30 years, The Skid Row Housing Trust (the Trust) has achieved recognition as a full-spectrum, influential, and innovative market leader in holistic solutions to the challenges of homelessness and equitable community development. We are known for articulating models of housing and services that are now national best practices. The Trust leverages an award-winning real estate portfolio representing a $613MM investment in Los Angeles’ Central City; 2,000+ residents and 200+ employees; and partnerships that thread together the expertise of architects and builders, health & social service providers, and civic and community leaders. Our integrated approach facilitates long-term housing retention rates for those who have experienced homelessness, next-level assistance to people who are ready for greater independence, and blight-reversing buildings that act as tent poles for neighborhood resilience. Decades of experience combined with data unique to our processes guide the Trust’s policy work and our advocacy for outcome-driven change. Homelessness has reached a crisis level nationally, and the Trust’s capabilities have attracted strong demand. Staff positions are responsive to organizational maximization, agility, and expansion. The mission of the Trust is to provide permanent supportive housing so that people who have experienced homelessness, prolonged extreme poverty, poor health, disabilities, mental illness and/or addiction can lead safe, stable lives in wellness. We advance our mission through best-in-class staff, dedicated volunteers, symbiotic partnerships, and strategic decisions based on data analysis and interpretation.