Job Description
CLIENT SUCCESS MANAGER
ARE YOU READY TO BE A KEY CONTRIBUTOR? PLAY A SIGNIFICANT ROLE IN DRIVING THE RAPID GROWTH OF A LEADING FINTECH WHILE HELPING CUSTOMERS AND EMPOWERING TEAM MEMBERS. Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!
WHO WE LOVE...
- We are looking for Client Account Managers (existing accounts), Account Executives, Territory Managers, Outside Client Managers, Client Services Managers, Customer Success Managers, Customer Experience Managers and Relationship Managers who have a drive and passion for client service and account growth.
WHY THIS OPPORTUNITY?
- EXCELLENT EARNING POTENTIAL WITH A CUSTOMER FOCUS: Includes a base salary, mileage reimbursement and commissions for a first year on target earnings (OTE) of $70-80K. Higher compensation is rewarded for top performers in the second and subsequent years of $80-$100K
- A FUTURE OF GROWTH AND ADVANCEMENT: Sales has a dynamic career path which allows you to develop your mentorship, training, and leadership skills
- WORK WITH A TALENTED AND PASSIONATE TEAM: Our team of business development and technology members have achieved outsized results by maintaining a high bar for quality, performance, respect, and accountability
- JOIN US AT AN OPPORTUNE TIME: We're growing fast and have excellent trajectory within eCommerce, which gives us a great foundation to work with. You will be joining at the perfect time to shape our continued rapid growth and directly impact our future success
THE JOB…
- Be a road warrior and work out of your car as you travel daily to meet customers face-to-face in your territory, completing 120-150 merchant visits each month
- Own relationships with Merchant Partners: serve as a trusted, strategic advisor with a focus on growth, building long-term relationships with our clients
- Become an expert on our product: assist merchant partners in capturing more customers by offering Snap programs and promotions
- Identify and communicate feedback and suggestions to Snap support and product teams
- Use relationship building /account management techniques and sales reports/data to uncover additional revenue potential within your merchant portfolio
- Schedule and deliver "field training" sessions with our merchants and their staff
- Work closely with Areas Sales Manager to strategize on merchant account goals
YOU…
- Bachelor's degree and 2-3 years of outside B2B account management experience OR 5+ years of outside B2B account management experience
- Must have strong experience with Customer Relationship Management (CRM) systems
- Professional approach with merchants – your professional dress, verbal and written communication is key to representing Snap at the highest levels
- Business and technical acumen – Using a consultative approach, possess experience analyzing merchant's needs while focusing on customized sales techniques, identifying pain points, and leveraging market data
- Outstanding relationship-building skills and strong customer service aptitude with a high degree of responsiveness
- High energy, positive, effective, and empathetic, able to easily connect with people of different backgrounds
- Highly motivated and self-sufficient with a demonstrated track record of achieving measurable goals and creating own schedule
- Must live in or near the territory listed and knowledgeable of local businesses in the area
- Comfortable using a range of technology platforms and while working out of your car all-day
WHY YOU´LL LOVE IT HERE…
BENEFITS, BENEFITS, BENEFITS!
- Flexible remote work opportunities
- Generous paid time off – we encourage you to recharge and spend time with family!
- Competitive medical, dental & vision coverage
- Robust Employee Assistance Program to support your personal wellness
- 401K with company match
- Company-paid life insurance + supplemental options
- Company-paid short-term disability, long term disability and legal coverage
- Pet insurance
CULTURE, CULTURE, CULTURE!
- Growth opportunities are booming
- Collaboration from the top down – check out our CEO, Matt Hawkins
- Ability to work with a diverse range of people
- A company that cares about your wellbeing and mental health
- Direct and engaging Recognition/Appreciation from our culture team and leadership
MORE…
SNAP IS AN EQUAL OPPORTUNITY EMPLOYER. WE ARE COMMITTED TO BUILDING A TEAM THAT REPRESENTS A VARIETY OF BACKGROUNDS, PERSPECTIVE, AND SKILLS. THE MORE INCLUSIVE WE ARE, THE BETTER OUR WORK WILL BE.
Learn more by visiting our website at www.snapfinance.com
PM21