Job Description

The Global Program Management and Infrastructure team ensures the smooth and efficient running of the Customer Success organization on a daily basis. With offices in the US, Canada, Japan, Ireland, Australia, Poland, Taiwan, and Guatemala, we improve both quality of output and cost efficiency of the global organization, while also ensuring timely execution of essential strategic projects for the growing Customer Success team. As a Program Manager in Customer Success Operations, you'll work cross functionally — with other Operations teams, with the broader Customer Success organization, and beyond — to plan and build towards the global vision of CS. You will report to an Operations Program Management Lead.

SPECIFICALLY, YOU WILL:

• Gather and organize information on CS's largest opportunities for improved efficiency and quality of service; develop project plans with clear scope and deliverables across all impacted functional areas. You'll play a large part in helping us further define and build our global strategy.
• Be the organizing body that brings all impacted parties together, orchestrating all workstreams towards a common goal.
• Provide seamless change management for initiatives impacting the global team – ensuring no detail is left out and all impacts are accounted for.
• Ensure our organizational key performance indicators (KPIs) are being measured and met through each program you manage.

Qualifications

You have:

• 4+ years of project or program management work experience
• Excellent soft skills, catered towards a variety of stakeholder functions. You're able to clearly and concisely communicate an idea, or overall project/ program status.
• The ability to manage multiple projects simultaneously, often with competing resources.
• A keen eye for prioritization and continuous optimization. You have the ability to discern the urgency and importance of work.
• Experience with Asana and Jira is not necessary, but a plus!

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. _WANT TO LEARN MORE ABOUT WHAT WE’RE DOING TO BUILD A WORKPLACE THAT IS FAIR AND SQUARE? CHECK OUT OUR I+D PAGE. _

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

PERKS

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.