Job Description
Sustainably scaling our operations is important to Square's strategy for expansion. Our Customer Success teams across the globe require high-quality technology solutions in order to provide excellent support. Teams encounter complex problems and need the best information possible to manage operations. You will be responsible for maintaining and building customer support related tools and features from launch through execution.
You will collaborate closely with operations and engineering teams as well as diverse team operations teams to help Square scale. To accomplish this you will focus on creating tools that lead to efficient scaling of operations. This role supports production and has an on-call schedule.
You will:
Work with engineers across Square in the design of tools and services
Build important support solutions for essential platforms and teams across Square’s ecosystem
Create integrations with operations management applications
Work with vendors to help your team “automate all the things”
Work to build fullstack (both front- and back-end) solutions for our Customer Success team
Qualifications
You have:
Deep understanding and empathy for our customers
A technical background and passion for new technology
3+ years hands-on experience programming and building software systems
Knowledge or experience designing highly available applications with responsibility for infrastructure robustness
Knowledge or experience in application and server development
Technologies we use and teach:
Ruby/Rails, Java
Ember, React
RPC, REST APIs, Protobuf
MySQL, Elasticsearch
Additional Information At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. PERKS At Square, we want you to be well and thrive. Our global benefits package includes: