Job Description
We are looking for a talented Business Operations Manager (Retail, Peripherals) to join our Hardware Operations team. The individual should be experienced in managing commercial relationships with third party and retail distribution partners for hardware products. The individual will be responsible for establishing hardware business partnerships, managing costs, negotiating contracts, and resolving all commercial related issues.
You will:
Manage the strategy, execution, and analysis of Square’s global retail supply chain, leading multidisciplinary projects to build processes and systems for product fulfillment and oversight of retail distribution partners and third party peripheral suppliers.
Manage day-to-day partnership and operations with warehouse and transportation teams, financial business systems teams (Oracle ERP) and downstream customers (Distributors, Retailers, etc).
Establish and maintain a partnership selection criteria and execute the process of evaluating and on-boarding new distribution partners and peripheral suppliers.
Negotiate and execute master contracts and Statements of Work with distribution partners and suppliers
Collaborate with internal accounting and operations teams to manage retail chargebacks and returns
Lead and conduct Quarterly Business Review with key partners to evaluate on-going performance across sales support, operational excellence, and cost competitiveness
Qualifications
You have:
5 to 7 years of related experience in retail and vendor management
A demonstrated ability to manage the operational and sales complexity of Fortune 500 partners/customers
Strong communication and leadership skills
Acute attention to detail and are results-oriented
Strong Excel and Keynote/PowerPoint skills
International and retail experience is a plus, but not required
Products we work on:
Square Card Reader
Square Stand
Square NFC Reader
Square Register
Square Terminal
...Many more to come
Additional Information
At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.