Job Description

The Strategy & Analytics team within Sales & Account Management is building the data-driven programs and technology to increase the efficiency of our teams and improve the experience of the businesses that use our ecosystem of products. We function as a centralized team of Technical Program Managers & Program managers who work closely with teams within Sales & Account Management as well as Customer Success, Product, and Automation to drive progress against our organizational and company-wide priorities.

As a Technical Program Manager, you will identify inefficiencies, create synergy amongst cross-functional stakeholders, pursue technical solutions while assessing trade-offs, and ensure the timely execution of initiatives to aid in our stability and growth. You will be responsible for improving the structure and experience around escalations to Product Specialists who help sell the Square ecosystem, defining and driving integration plans around M&As, and driving technical solutions for the bespoke onboarding needs of our up-market Sellers. You will play a crucial role in improving the experience with our Product Specialist teams and also establishing the technical solutions needed for us to drive growth, retention, and scale our programs up-market and internationally. Ideal team members have strong technical foundations, can manage stakeholders, can develop and drive program execution. You will report to a Technical Program Management Lead.  

YOU WILL:

• Deeply engage with our Account Executives & Account Managers, embody their daily operational challenges and identify issues that limit scalability across the organization
• Make sense of ambiguous problems, define requirements, curate stakeholders, and align technical solutions towards a concerted goal
• Own the roadmapping and delivery of large impact and cross-functional projects while simultaneously tracking a set of smaller projects and initiatives
• Be able to work closely with technical partners and clearly articulate technical requirements.
• Define and design metrics to track the impact of your programs and initiatives against broader goals.
• Develop thoughtful and seamless change management plans in partnership with Sales & Account Management Leadership for all initiatives.
• Build and maintain relationships with teams within Sales & Account Management as well as our closest stakeholders within Customer Support, Automation, and Product.
• Develop and manage end-to-end technical solutions and ensure on-time delivery that meets defined goals and requirements.

Qualifications

YOU HAVE: 

• 6+ years of experience in a project or program management role at a technology company
• Extensive experience documenting cross-functional business and technical requirements (e.g. Product Request Docs, Functional Requirements Docs)
• Experience operating autonomously across multiple teams, and thought leadership.
• Experience working with technical teams to build and deliver end-to-end tooling and programs with technical knowledge of the underlying platforms and technologies.
• Experience with segmenting large multi-year projects into minimum remarkable deployments
• Experience with Salesforce, Looker and Snowflake (SQL equivalent)
• PMP is a plus

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. _WANT TO LEARN MORE ABOUT WHAT WE’RE DOING TO BUILD A WORKPLACE THAT IS FAIR AND SQUARE? CHECK OUT OUR I+D PAGE. _

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

PERKS

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.