Job Description
As a Marketing Operations Manager, you will work with cross-functional internal partners to deploy marketing campaigns through Square's owned digital channels (email, in-app, SMS, and more). You will also work closely with platform vendors and internal engineering teams to enable Square to effectively leverage marketing and marketing automation tools to deliver messages to the right customer, at the right time.
You will:
Collaborate with cross-functional teams to define scope, deliverables, resources, plan, and timeline for marketing campaigns across email, in-product messages, push notifications, and more
Deploy complex multi-message marketing campaigns to global audiences using various marketing platforms
Contribute to process changes to improve coordination between product, creative, localization, legal and analytics teams
Work closely with marketing platform vendors to influence road map in support of Square’s technical needs and business objectives
Maintain channel health by executing QA processes and guardrails that minimize content and targeting errors
Qualifications
You have:
3 to 5 years of experience in email marketing, campaign management, or digital media/ ad operations
In-depth knowledge of technologies and processes involved with email service providers and/or marketing automation platforms
Excellent attention to detail, creativity in problem solving, and project management skills
Strong understanding of customer life cycles
Experience working with vendors and within a matrixed organization with creatives, engineers, analysts, marketing managers, and product teams
A willingness to learn and a commitment to thoughtful problem solving
Even better:
You’re comfortable writing basic SQL queries and manipulating data in Excel/Looker/Tableau
You can make basic HTML edits
You have experience with A/B testing and experimentation
Additional Information
At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.