Job Description
Square, Inc. is seeking a Credit Policy Analyst to join our Risk team. In this role, you will be responsible for documenting, monitoring, and improving our end-to-end process to manage non-fraud chargeback risk for sellers using Square to accept credit card payments. Responsibilities will include creation of new operational policies to be leveraged by our Credit agents, ensuring adherence through learning and development and quality assurance, as well as evaluating and adapting our strategies to best serve the needs of our Sellers amidst the evolving Square ecosystem. You will demonstrate a high degree of empathy for the businesses and people we serve, and bring creativity and structured thinking towards our procedures while maintaining a positive seller experience.
Responsibilities:
Evaluate and manage global portfolio credit risk and collateralization strategy
Lead coordination and governance with legal and compliance teams to facilitate the approval process of new initiatives
Assess emerging risks, new product development, as well as key risk trends to inform and define necessary global credit policy that responsibly enables business growth initiatives
Help develop and implement comprehensive business rules that effectively allow sellers to process at Square while balancing potential loss
Ensure all financial testing and oversight requirements are met, including on-site and remote activities
Support all internal and external credit risk related audit engagements
Analyze the performance of key credit risk models to recommend modifications in line with overall strategy
Lead and manage multiple cross-functional programs and projects simultaneously with competing priorities
Qualifications
6+ years relevant experience within the financial services industry such as credit risk management, investment banking, consulting, or other related field. MBA a plus
Thorough understanding of payments credit risk and/or a solid understanding of finance organizations
Excellent project management skills - able to scope and execute key cross-functional initiatives with limited guidance
Able to use data in conjunction with strategic priorities to complete portfolio assessment, identify trends and anomalies, as well as make recommendations for new initiatives
Excellent written, oral, and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action
A creative and eager mindset, with a bias towards action and finding solutions amidst a shifting landscape
Experience with SQL and Looker a plus
Additional Information At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. PERKS At Square, we want you to be well and thrive. Our global benefits package includes: