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Partner Operations Manager, Bank Transfers

Square

Partner Operations Manager, Bank Transfers

San Francisco, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Square builds tools that allow millions of small businesses around the globe to better manage their businesses. The legacy financial system relies on long-standing and often-unfair conventions like outdated fees and onerous applications. We are seamlessly integrating payments and banking in one place, without the frustrations and hassles of incumbent institutions to enable our sellers to create better financial outcomes for themselves.

    As the Partner Operations Manager for Bank Transfers, you will be responsible for the strategy, operational oversight, and governance of bank transfers at Square, whether those be real-time or next day. You will collaborate with Product and Platform teams, Risk, Compliance, Treasury, bank partners, financial technology gateways, and other internal stakeholders in supporting and strengthening Square’s suite of money movement products and services.  

    YOU WILL:

    • Analyze existing bank transfer volume in Square markets to obtain insights and work with other teams to build procedures to maximize efficiencies and performance
    • Develop strategies for building on the goal of getting sellers their funds quickly and reliably; evaluate new partners, products, and methods of standard and expedited money movement
    • Oversee bank transfer processes and identify required technical tasks, actions and risks
    • Track internal clients of bank transfer methods and monitor costs of money movement related to settlement around the world
    • Distribute operational processes and bank initiatives, including regulatory requirements and best practices
    • Manage strategic projects with Banking, Compliance, Treasury, and internal product teams using Square's money movement platform capabilities
    • Provide strategic and operational guidance as new transfer capabilities become available
    • Work cross-functionally with Square's internal banking and payments teams, reporting to the Head of Acquirer and Vendor Operations for Payments
  • Qualifications

    Qualifications

    YOU HAVE:

    • 5-7+ years of experience in product management and operations; manage bank transfers and digital money movement
    • Payments industry expertise, knowledge of NACHA rules, RTP, ACH Payments, SEPA, and other bank-to-bank methods.
    • Understanding of the structures and risk management of the many entities that operate in the banking payments ecosystem.
    • Collaborate with your team and partners to achieve strategic results
    • Customer-centric focus: you have customer empathy and can translate their needs into outcomes
    • You are data-driven and use quantitative skills to make decisions
    • You are comfortable leading projects forward through ambiguity

    EVEN BETTER:

    • Accredited ACH Professional (AAP) / NACHA rules specialist
    • Operational knowledge of the account verification and Remote Deposit Capture (RDC)

    Additional Information

    We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

    We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. _WANT TO LEARN MORE ABOUT WHAT WE’RE DOING TO BUILD A WORKPLACE THAT IS FAIR AND SQUARE? CHECK OUT OUR I+D PAGE. _

    Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

    PERKS

    We want you to be well and thrive. Our global benefits package includes:

    • Healthcare coverage
    • Retirement Plans
    • Employee Stock Purchase Program
    • Wellness perks
    • Paid parental leave
    • Paid time off
    • Learning and Development resources

    Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

  • Industry
    Financial Services