Job Description
Square is operated by an incredible team that is on a mission to make commerce easy for all types of businesses. As Square expands to meet the needs of a broader seller base and their employees the Help Products team creates personalized support experiences at scale to get answers to our sellers' questions fast. As the lead Product Manager, you'll lead a cross-functional team that serves Square's millions of merchants, providing them with the precise information they need to keep their businesses running. This means extending functionality to meet our sellers' diverse needs, solving new challenges across contact channels, and ensuring the high-availability of tools our merchants rely on to serve their customers.
As a Product Manager on the team, you will create impact for millions of small businesses across the world using our platform to start and grow their business. You will work with the product leads of the Square Payments and Customer Success teams. You will establish the multi-year product strategy, coordinate and accomplish initiatives, and optimize the support journey for our sellers. Our approach at Square is both customer-focused and data-driven. You will need to dig in to understand our customers and their needs, analyze data, and guide our outstanding team to move fast and ship remarkable solutions.
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Qualifications
Additional Information
At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources