Job Description

User Research advocates for the human-centered exploration of complex problems using evidence, data and insight to help us make better decisions. This User Researcher role is part of the User Research team within Square Commerce Platform. You will work in partnership with outstanding product managers, designers, marketers, analysts, engineers, alongside other researchers to provide insights that guide remarkable omnichannel solutions to support our sellers. You'll take on meaningful research projects to have a lasting impact on our business and our users' experience.

YOU WILL:

• Determine project scope and apply appropriate methodologies to manage a research "portfolio" of foundational and evaluative insights, with guidance from senior researchers.
• Be the dedicated researcher for multiple squads and build relationships with partners, such as product managers, designers, marketers, analysts and engineers.
• Oversee the entire research process from brainstorming to insights.
• Provide high-quality research outcomes.
• Connect insights and approaches across multiple squads and data sources to encourage a holistic view that is biased towards action.
• Shape User Research capabilities and processes, playing an important role in scaling methods, tools and activities that provide value.

Qualifications

YOU HAVE:

• 3+ years' experience conducting UX research.
• Experience with both qualitative and quantitative research methods such as interviews, moderated and unmoderated tests, benchmark studies, and surveys.
• Experience working multiple mixed-methods research projects simultaneously.
• Experience working intentionality and with excellent project management skills.
• A passion to research user-focused products that solve essential problems.
• A Bachelor's Degree in Anthropology, Behavioral Economics, Design, Human-Computer Interaction, Information Science, Psychology, Sociology, or a related field.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. _WANT TO LEARN MORE ABOUT WHAT WE’RE DOING TO BUILD A WORKPLACE THAT IS FAIR AND SQUARE? CHECK OUT OUR I+D PAGE. _

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

PERKS

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.