Job Description
At Square, our platform handles thousands of critical support interactions between our merchants and Customer Success Advocates every day. In order to keep Square running efficiently, we are creating an engineering team dedicated to improving the Customer Success Advocate experience. As a software engineer on Advocate Engineering, you will be responsible for designing, building, and maintaining full stack web applications that optimize the Customer Success Advocate experience from the time a merchant has a question until it is answered.
You will:
Write full stack, custom apps and services that enable Customer Success (CS) Advocates to support and educate Square merchants through email, message, and phone channels.
Integrate with data science models to optimize how support inquiries are handled.
Improve CS Advocate workflows through data-driven optimization and automation.
Put smiles on CS Advocates and merchants faces, while driving significant cost savings.
Combine your technical knowledge with hands on experience to help CS innovate through new products and tools
Qualifications
You have:
4+ years experience in building large scale applications using Ruby, Java or similar languages
BA/BS degree or equivalent practical experience
Experience developing product infrastructure and web services
Experience developing server-side code
Experience designing data models
Experience with unix production systems
Technologies we use and teach:
Ruby on Rails, Ember.js, Sidekiq, Redis, Mysql
Salesforce Service Cloud, Amazon Connect
S2S architecture, REST APIs, protobufs
Additional Information
At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.