Job Description
YOU WILL:
Manage tardy and attendance tracking for the entire Direct CS Advocate team, ensuring prompt follow up and proactive coaching conversations from our leadership team across locations
Complete robust and holistic Attendance Reviews for the full Customer Success team in near real-time across locations
Manage and administer note keeping software for Lead’s coaching and documentation filing purposes
Work cross-functionally to identify and drive efficiencies in Customer Success Lead workflows and processes
Manage our Lead Manager on Duty coverage calendar inclusive of closing shifts, holidays, and weekends
Qualifications
YOU HAVE:
5+ years professional experience
Strong attention to detail and ability to bring order from chaos
Experience using Excel/Google Sheets and building pivot tables
Proven ability to ship high quality work with a strong bias toward action
Strong and proven data entry skills
Ability to drive projects from idea to implementation
Strong time management and ability to thrive in an ambiguous environment
Radiant decision quality and analytical skills
Ability to communicate effectively in both written and verbal forms
Additional Information At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources