Job Description

Square is looking for a passionate leader to manage a team of our Onboarding Specialists. The Square Global Seller Onboarding team uses project management skills and industry knowledge to onboard Square's upmarket customers onto the Square ecosystem using several different strategies: remote training, on-site training, partnerships, and scalable onboarding. Your leadership will directly help Square drive revenue by helping improve our customer onboarding program. Your work will accelerate the Sales funnel, create efficiency and automation in onboarding, while providing the best experience to Square customers. You will report directly to our Head of Global Seller Onboarding in the US.

You Will:

• Manage and develop a team of Onboarding Specialists (Implementation Specialists) in one or multiple offices.
• Support expected levels of customer onboarding productivity as determined by the Sales model.
• Create and foster a team culture of trust, accountability, success and fun where people are encouraged to share information, constructively debate, and communicate freely.
• Help improve our customer onboarding program, driving efficiency and automation, while finding additional monetization opportunities across the organization.
• Partner in cross-functional efforts across Sales, Sales Operations, Account Management, Customer Success, Product, Marketing, and Finance to remove obstacles, improve customer adoption and create an optimal customer experience.

Qualifications

You Have:

• 3+ years of success across Sales, Professional Services or Operations as an individual contributor or in a management role, with management experience preferred
• Ability to coach your team to higher performance (outputs and customer experience)
• Project/Program Management experience
• Experience in high transaction volume SaaS application or financial services Sales preferred
• Excellent interpersonal, leadership, organizational, and communication skills
• Experience in a metrics-driven Sales organization

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. Zone A: USD $103,900 - USD $126,900 Zone B: USD $96,600 - USD $118,000 Zone C: USD $88,300 - USD $107,900 Zone D: USD $77,900 - USD $95,300

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. _WANT TO LEARN MORE ABOUT WHAT WE’RE DOING TO BUILD A WORKPLACE THAT IS FAIR AND SQUARE? CHECK OUT OUR I+D PAGE. _

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.