JOB DESCRIPTION
The Consumer Banking Organization’s mission is to become essential to Members’ lives by providing Everyday Banking products with unparalleled value, service, and convenience while also serving as a key source of funding for the Company.
The Senior Analyst, Savings Servicing Communications Product Management, will play a key role within the core team supporting our Consumer Savings products-the largest offering in the Banking portfolio, with over $120 billion in deposits. This individual will partner cross-functionally to develop, manage, and optimize customer servicing communications across channels and ensure alignment with customer needs, servicing priorities, and regulatory requirements, as the product continues to evolve.
This role will also support major feature launches and ongoing compliance initiatives, in close collaboration with internal Deposits teams to drive consistency across products. With a focus on a critical customer experience touchpoint, this position offers a strong opportunity to contribute to the continued growth and success of the Savings portfolio.
RESPONSIBILITIES
Lead the end-to-end development and optimization of customer servicing communications, partnering with internal stakeholders to identify, prioritize, and execute key initiatives
Draft, refine, and secure approvals for customer-facing communications in collaboration with cross-functional partners
Build and maintain strong partnerships with Product, Legal, Risk & Compliance, Servicing, and Technology teams
Partner with internal teams to define, test, and implement technical requirements, including platform enhancements
Monitor and analyze communication performance post-deployment, and collaborate with partners to troubleshoot and improve outcomes
Work closely with Banking product counterparts to identify opportunities to enhance customer experience and drive process efficiencies, with a focus on cross-deposit alignment
Leverage customer feedback, internal best practices, and competitive insights to inform ongoing communication strategy and future enhancements
QUALIFICATIONS
Bachelor’s Degree
Positive “roll-up your sleeves” attitude and ability to work with “start-up” mentality, including managing multiple projects and priorities
Quick learner of proprietary systems and processes
Self-motivated individual with excellent attention to detail and project management skills
Strong oral and written communication skills
Ability to stay calm under pressure and flexible amidst change
Team player with a passion to create the best customer experience for our customers
Intellectual curiosity to learn more about Banking and digital customer experience
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
ABOUT US
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
ABOUT THE TEAM
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
For a full list of Team Amex benefits, visit out Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.