JOB DESCRIPTION

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Service Enablement Platforms organization develops and delivers solutions for Case Management, Credit & Collections, and Payment Devices platforms that enable critical servicing journeys. The Sr Manager, Delivery Management will oversee the strategic planning and delivery of large-scale and complex technology projects, drive the adoption of technologies and methodologies, and manage the resource allocation, timeline, and budget.

RESPONSIBILITIES

• Develops and tracks progress against the Delivery Management on Technology Delivery projects, aligning with business objectives, priorities and resource allocation.
• Drives the adoption of new and innovative technologies, best practices, and methodologies across teams, fostering a culture of excellence, collaboration, and continuous improvement.
• Owns the planning and delivery of quality compliance, resource utilization, and customer satisfaction.
• Reviews system requirements, functional specifications and solutions for potential enhancements, troubleshooting and resolving platform issues through innovative solutions.
• Leads and orchestrates the facilitation of Program Increment (PI) Planning and Scrum-of-Scrums (SOS) meetings across platforms with leadership, product management, delivery teams, and business partners.
• Manages impediments, risks, dependencies, and resourcing needs across stakeholders and senior leadership.
• May or may not oversee and mentor a team of Technology Delivery colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams.
• May or may not provide direct leadership and coaching to Technology Delivery teams, supporting training and development of best practices.
• May or may not manage resource allocation, project timeline, and budget for projects, ensuring alignment with organizational goals.
• Collaborates with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development.
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives.
• Establishes integrated release plans that align dependencies and milestones across teams, trains, and external partners.
• Facilitates the alignment of technical solutions with Enterprise Architect and platform teams.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Business Management, Computer Science, Information Technology, Engineering, and/or comparable experience; advanced degree preferred.
• Knowledge of software development lifecycle (SDLC) methodologies and practices.
• Knowledge of Project Management.
• Knowledge of Technology Delivery.
• Knowledge of Agile management tools such as Jira, Rally, or similar platforms.
• Experience in project management, delivery management, or a related job within the technology sector.
• Experience in leading and mentoring multiple technology delivery teams.
• Experience in working in an Agile/Scrum environment.
• Experience in application design, software development, and automated testing.
• Experience in distributed (multi-tiered) systems, algorithms, and relational databases.
• Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories.
• Experience in automation testing and documentation (i.e. automated, functional, and performance).
• Experience with Application Programming Interface (APIs), RESTful services, and middleware platforms.
• Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.