Job Description

Visa Corporate IT has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our operational functions into a single area focused on providing world class operational support to our end users.

Additionally, we are moving our engineering teams into a new organization, leveraging a DevOps mindset focused on delivering project & solutions in a more efficient manner. This change is geared towards rethinking how we provide engineering support for the services we are responsible for. As a member of the Workplace Technology team, this position is responsible for providing our end users best possible solution in Messaging technologies. The successful candidate will work with a dynamic and evolving global team that is driving the charge to ensure that Visa is not only the best way to pay but also the best place to work with state-of-the-art end user technology and solutions.

Essential Functions

• Perform Engineering and 3rd level support for Messaging technologies
• Excellent technical knowledge in Exchange Online, Microsoft Exchange, Email gateways, Email security appliances
• Managing O365, Hybrid deployment, Compliance and Security Policies in Email-Messaging environment.
• Work on Email archiving solutions
• Work with the Information Security Office to ensure solutions deployed meet Visa Security Requirements, provide technical assistance for investigation and analysis of security alerts and maintain system security.
• Provide technical consultancy to operations, engineering team members and end users to ensure problem resolution is achieved in the shortest possible timeframe. Document technical solutions.
• Communicate and liaise with all other Company departments notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, and repeated customer complaints.
• Thinking outside the box and develop and document creative engineering solutions.
• Interface with customers to gather appropriate details or communications designs.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Minimum 7 years work experience in the Messaging technologies comprising of Microsoft Exchange, Exchange Online, Email gateways, Email security and equivalent professionally qualified education and experience such as Associates or Bachelor’s degree in Computer Science or other technology field. Microsoft or other relevant certifications are highly desirable.

Additional Information

** Work Hours:** Varies upon the needs of the department.

** Travel Requirements:** This position requires travel 5-10% of the time.

** Mental/Physical Requirements:** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 143,200.00 to 207,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.