Job Description

Job Description

Card Payments Specialist Opportunity at Stanford Federal Credit Union!

We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual yearning to make a difference, we need you on our team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University and some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.

Stanford FCU is a $4 billion company with a global reach—86,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!

Who YOU are:

The Card Payments Specialist II is responsible for ensuring the smooth operation of card payment systems, including credit and debit card.

Minimum Qualifications

• High school diploma or equivalent
• 2 years minimum experience in a financial institution

What YOU’LL do:

• Investigate and resolve card payment disputes and chargebacks, ensuring adherence to card network rules and regulations. Collaborate with internal departments, card processors, and card networks to resolve disputes in a timely and satisfactory manner.
• Provide exceptional customer service and support to members regarding card payments, including inquiries, disputes, and general card-related matters. Address and resolve member issues in a timely and professional manner.
• Process a variety of member card-related requests including card orders, credit card limit increases, error resolution and general maintenance and servicing inquiries through all communication channels.
• Review and work daily and monthly reports, such as card re-issuance, posting exceptions and credit balance refunds.
• Collaborate with external payment processors, networks, and other vendors to ensure smooth processing of card payments.
• Stay updated with regulations, rules, and best practices related to card payments, ensuring adherence to compliance standards such as Reg E, CFPB, and card network regulations.
• Assist accounting and other departments with regular reconciliation of card payment transactions, ensuring accuracy and completeness. Resolve any outages or discrepancies in a timely manner.
• Collaborate with cross-functional teams, including finance, operations, IT, and member services, to address payment-related inquiries, provide support, and ensure seamless integration of payment systems with other credit union processes.
• Support internal and external audits of the department, including document provisioning and research.
• Write and maintain department procedures.
• Perform cross-training on all department functions, as necessary.
• Perform specific and delegated duties, as assigned by management.
• Support or backup other department staff as necessary
• Knowledge of regulatory requirements and compliance standards in the financial services industry.
• Effective time management skills with the ability to prioritize tasks and meet deadlines.
• Strong communication and interpersonal skills, with the ability to collaborate effectively within a team and across departments.

Some of our benefits for YOU:

• 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
• Employer 401(k) matching up to 5% plus additional annual discretionary contributions
• Education reimbursement up to $5,200/year
• Up to $500 per year in health/fitness benefits
• Employee recognition program with cash incentives
• Commute benefits up to $900 per year
• Paid Sick Time accrues at two weeks per year
• Paid Vacation Time accrues at three weeks per year
• Paid Federal banking holidays (approximately 10 per year)
• Ongoing training and education, seminars, and conferences
• Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
• Waived fees and deposit bonuses on Stanford FCU accounts
• Flex health/transit plan availability
• Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources

If you are ready for this awesome opportunity (or know somebody who is) please contact us today!

Stanford Federal Credit Union provides pay ranges representing its good faith estimate of what the Credit Union reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions. Applicants that require work visa sponsorship or transfer will not be considered for employment. SFCU does not provide any relocation benefits for any positions.

Stanford Federal Credit Union is committed to equal employment opportunities, and a workplace that embraces diversity and inclusion for qualified individuals of all backgrounds.