Job Description

• Shift Hours are M-F 10:30-7:30p, rotating Saturday schedule.
• This role requires you to be on-site.
• Install Configure and Troubleshoot computer equipment, peripherals, software, and services.
• Provide technical support and training to assist all departments with technology equipment and applications, both remotely and in person.
• Diagnose hardware, software, and system problems reported to Help Desk.
• Assist with recurring computer operator type core banking systems responsiblities.
• Analyze and troubleshoot technology equipment, software and services to ensure high availability.
• Collaborate with users and vendors to achieve the same.
• Ensure that all calls, emails and verbal requests are properly documented in the Help Desk system.
• Assist with procurement of reliable and efficient end user technology equipment, software and services at competitive costs.
• Assist with IT hardware and software inventory management.
• Assist with the technology budgeting process by researching and gathering information required to budget for end user technology equipment, software and services.
• Assist with disaster recovery and business resumption planning for end user computing.
• Stay current with technologies and applications used by our users.
• Recommend ways to improve operational efficiencies leveraging new and existing technology.
• Participate in IT on-call program/rotation.
• Assist the on-call team member and/or the IT team members with emergencies that occur during non-business hours.
• Assist with technology vendor management and due diligence activities.
• Assist with maintaining and evaluating helpdesk procedures.
• Assist with updating and maintaining current personal computer policies and computer security manuals.
• Document computer problems and resolutions for future reference.

Qualifications

MUST HAVES:

• HS Diploma/GED

• Two years of experience as a technology analyst or in a role with similar responsibilities.

• Working knowledge of:

  • windows desktop operating systems
  • networking fundamentals
  • peripherals
  • active directory

NICE TO HAVES:

• Expertise in scripting and Office 365

Additional Information

All your information will be kept confidential according to EEO guidelines.