Network Engineer (SN1000629) Tracking Code SN1000629 Job Description The incumbent is responsible for supporting the entire VOIP infrastructure for Lionsgate and Starz. The position is responsible for adds, moves and changes for all VOIP systems in a 2000 user organization. The position is also responsible for assisting the Network Team in configuring network switches, IDF patching, Call Manager management. In addition, the incumbent provides tier 1 network support, including port enabling, routing/switching, line trace and IP reservations. Identify, research, and resolve network and telephony problems for all Starz and Lionsgate offices and remote employees. Respond to telephone calls, e-mail, and personnel requests for technical support. Document, track, and monitor the problem to ensure a timely resolution. Essential Duties and Responsibilities: Understand and troubleshoot issues for various audio and video end points, including phones, video conference systems, audio conference phones and VOIP integration cards. Manage Cisco Call Manager for VOIP adds, moves and changes for both Starz and Lionsgate. Maintain Call Manager, Unity, Voice Gateway and Attendant Console for both Starz and Lionsgate. Maintain and manage network switches, patch panels and IDFs. Understand business concerns and technology needs and identify unique opportunities and develop independent solutions for client and company needs. Excellent customer service, time management, interpersonal, organizational and communication skills, and also need the ability to work in a fast-paced changing environment. Respond to incoming requests (e.g., e-mails, dashboard alerts, telephone calls, voicemail, or in person) and accurately identify, diagnose, prioritize, log, and dispatch or resolve the service requests within established SLA standards. Enter and report technical problems, causes and solutions within the call logging software. Create and maintain documentation for all standard Technical Support policies, procedures, and practices. Understand and troubleshoot issues for various network technologies including cabling topologies, gateways, bridges, routers, switches and interconnecting LAN/WAN communication protocols. Support all Starz key identified projects including but not limited to rollouts and upgrades. Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks. Participate in the On-Call rotation. Duties include being available 24x7 to respond to emails and phone calls during on call period. Other duties as assigned. Required Skills Bachelors degree with an emphasis in Network Administration, Technical Communications, Computer Science, Computer Information Systems, or similar discipline, or equivalent combination of education and experience. Minimum three years technical experience in a Cisco VOIP environment. Minimum three years in network administration including vlan creation, creating SIP trunks, routing, switching, IP management and troubleshooting. Demonstrated experience effectively collaborating with other functions (e.g. executives, facilities, public relations, creative services and external partners). Experience with Broadcast or Media is preferred. STARZ ( www.starz.com ), a Lionsgate company (NYSE: LGF.A, LGF.B), is a leading global media and entertainment company that provides premium subscription video programming on domestic U.S. pay television networks and produces and distributes content for worldwide audiences, including its investment in the STARZ PLAY Arabia OTT service. STARZ is the ultimate destination for obsessable TV, movies and more. Characters who pull you in and stories that stay with you. From bold Original Series to the best movies, whatever you love, STARZ ignites your passions. STARZ offers a competitive compensation package and an attractive benefits program to all eligible employees including a variety of healthcare plans, dental and vision insurance, 401k, life/disability insurance. Eligible employees will enjoy paid time off in the form of vacation and company holidays. STARZ is an Equal Opportunity Employer. This means that all applicants will receive consideration for employment regardless of gender, age, race, national origin, disability, color, religion, sexual orientation, gender identity and/or expression, veteran status, or any other characteristic protected by federal, state or local law. In addition, STARZ will provide reasonable accommodations for qualified individuals with disabilities. Job Location Englewood, Colorado, United States Position Type Full-Time/Regular