Job Purpose

Jackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you will join our diverse population of associates, performing critical daily business support functions which directly impact customer satisfaction.The Security Operations Center (SOC) SSA will be a member of Jackson's Information Security Team. They will be responsible for analyzing and presenting findings for fraud and Account Takeover investigations (ATO) and investigating security alerts to include phishing emails and attacks against Jackson's users and systems. This position will support day-to-day SOC functions and continuously improve the program while maintaining security and strong relationships with internal departments. The Security Operations Center employs day and night shifts to cover 24 x 7 x 365 days a year.

Essential Responsibilities

• Identifies, investigates, and responds to Cybersecurity threats as assigned by Security Analysts.
• Performs reviews of events detected with the organizations anti-fraud and security systems.
• Maintains knowledge of current and emerging fraud and Account Takeover trends, tactics, tools, and techniques.
• Collects additional context using Threat Intelligence data in support of analysis.
• Provides actionable recommendations to strengthen the organization’s Cyber Security Posture.
• Updates internal procedures for detection and investigation as assigned.
• Monitors SOC mailboxes and responds within service level agreements.
• Monitors SOC Help Desk ticket queue and provides resolution within service level agreements.
• Documents and escalates events according to Security Operations processes and procedures.
• Knows and understands documented Information Security policies.
• Maintains confidentiality on all sensitive security matters.

Other Duties

• Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Demonstrate a willingness to learn.
• Work well independently and within a team.
• Knowledge of basic computer networking principles and practices.
• Knowledge of basic data analytics tools and techniques.
• Ability to correlate data from multiple sources to identify events of interest.
• Ability to effectively communicate technical and non-technical issues both verbally and in writing.
• Excellent analytical and problem-solving skills.
• Effective interpersonal skills.
• Work Hours AvailableOrientationOccurs during Week 1.Orientations are offered at preset days of the week and times of the day will be selected upon offer.Training and CertificationOccurs during the first 6 months to 1 year.Shifts are offered between 7:00am to 8:00pm, Monday-Friday.1 to 2 Training Shifts per month will occur during overnight hours, 7:00pm to 7:00am.Core WorkBegins following the training and certification period. Shifts are offered between 7:00pm to 7:00am, Monday-Sunday.Shifts may fall on nights, weekends, and holidays.

Qualifications

• Enrolled in university program focused on information technology, computer science, cybersecurity, criminal justice, or forensics required.
• Internship experience in IT or Security strongly preferred.
• Experience in IT support or computer networking strongly preferred.
• Microsoft Certified: Security, Compliance, and Identity Fundamentals - SC-900 preferred.
• Microsoft Certified: Azure Fundamentals - AZ-900 preferred.
• CompTIA Security+ preferred.

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

Jackson is committed to helping clarify the complexity of retirement planning. Our range of annuity products, financial know-how, history of *award-winning service, and streamlined experiences strive to reduce the confusion that complicates retirement plans.

We dedicate our time, money, and resources to strengthening financial literacy, striving to make sure every American has access to the resources they need to master their money and their future.

Interested in becoming one of our associates? We develop and celebrate talent in many areas, from sales and marketing to consulting and compliance. We know that diversity and inclusion make us all stronger together. Learn more at jackson.com/careers.

Jackson® is the marketing name for Jackson Financial Inc., Jackson National Life Insurance Company® (Home Office: Lansing, Michigan), and Jackson National Life Insurance Company of New York® (Home Office: Purchase, New York).

*SQM (Service Quality Measurement Group) Call Center Awards Program for 2004 and 2006-2022. (Criteria used for Call Center World Class FCR Certification is 80% or higher of customers getting their contact resolved on the first call to the call center (FCR) for 3 consecutive months or more.)