• Provide friendly, efficient response to member inquiries via phone, mail, e-mail or fax, in an inbound call center environment.

• Use various computer applications to input, interpret, and research financial information.

• Under direct supervision, follow standard procedures.

• Promote our products and services enthusiastically to each member and work well in a competitive environment.

• Identify, communicate and proactively offer additional products and services to members

• Meet monthly sales goals

• Process financial transactions, including documentation, in an accurate and efficient manner

• High school diploma or equivalent

• Previous customer service/sales experience required

• Must be available M-F 8:00 a.m. to 6:00 p.m., Saturday 9:30 a.m. to 2:00 p.m. to work PT hours as scheduled

• Available for orientation and approximately 8 weeks (4 weeks - full time training & 4 weeks - part time training)

• Must be enthusiastic about delivering quality service

• Consistent positive, cooperative, self-motivated, courteous and professional attitude

• Ability to verbally communicate appropriately with others and appropriately respond to criticism from a supervisor

• Ability to quickly learn and maintain knowledge on a wide variety of products and services

• Articulate phone skills, including excellent listening skills

• Computer skills, basic math skills

• Ability to function as a team player

Proud to be an Equal Employment Opportunity/Affirmative Action employer, DFCU provides financial guidance, education and solutions that empower our members to achieve short- and long-term financial success. Motivated full- and part-time team members who want to bring their skills to an environment that promotes personal and professional growth are the applicants we want at DFCU.