Spanish Bilingual Escalation Support Specialist Date: Jan 4, 2019 Location: Austin, TX, US, 78758 - Do you want to change the world? We do, too. The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and were looking for talented, committed people to help us drive our growth and achieve our goals. SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide. SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia. In an industry that is reshaping the worlds energy future, theres no better place to be than SunPower. We believe that our employees create our brand with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is: Family Description: Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Family Description: - Applies developed subject matter knowledge to addresses and resolves common and complex issues within established guidelines. - Recommends new approaches and alternatives. Complexity: - Works on problems and projects of diverse complexity. - Engages in analyses requiring evaluation of identifiable factors. - Exercises independent judgment within generally defined boundaries. - Networks with senior individuals, internally and externally, within own area of expertise. Teamwork, Collaboration and Influence: - Collaborates with discipline and diverse multi-discipline team members on a regular and recurring basis. - Encourages collaboration by engaging others in problem solving. Initiative: - Proactively engages with functional experts, data sources, and end users to improve overall service delivery. - Identifies issues, resolving where possible, elevating to higher levels when necessary. Creative Thinking and Innovation: - Applies diverse experience from multiple projects to solve problems, benefit the project team and/or improve functional or process roadmaps. Impact and Results Focus: - Delivers results that positively impact client/user work effectiveness and efficiency. - Demonstrates strong understanding of project scope and logic, including anticipated business outcomes. Minimum Education and Experience: - Bachelors degree and 2+ years of related experience - OR equivalent combination of education and years of related experience Equal Employment Opportunity The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individuals qualifications as they relate to the job under consideration. The Companys policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers. EOE Minorities/Females/Protected Veterans/Disabled SunPower Supports EEO Accommodation for Applicants to SunPower Corporation SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response. Nearest Major Market: Austin