Supply Chain Customer Svc Rep needs 2-5 years of experience in Customer Service / Supply Chain / Sales

Supply Chain Customer Svc Rep requires:

• Customer service
• Customer facing operations (i.e. Customer Service, Sales)
• Order to cash process knowledge • Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications
• Supply Chain understanding

Supply Chain Customer Svc Rep duties:

• Responsibilities may include handling customer cases and dealing with complex queries to minimize disruption & downtime.
• Monitor and ensure delivery of other functions commitments.
• Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing.
• Differentiate service per customer according to Customer Segmentation, Service Levels, and customer satisfaction level.