Job Description

BRANCH SUPPORT SPECIALIST

JOB DESCRIPTION

I. JOB SUMMARY:

Under the direction of the Branch Support Manager, assists with the daily functions of the individual branches throughout the U.S. Provides guidance and training to branches to ensure operational integrity to achieve the Company's objectives.

II. DUTIES & RESPONSIBILITIES:

· Maintains current working knowledge of all job functions within the branch in order to provide technical support or direction and to ensure compliance with regulatory, investor and Company policies and procedures.

· Evaluates processes to ensure loans are processed, approved, closed and funded in complete accordance with Company, federal, State and regulatory standards to meet or exceed Company standards.

· Facilitates operational training as needed, to include Automated Underwriting, Underwriting, Loan Origination Systems, Pre-Funding, Compliance and Quality Control processes.

· Prepares and/or assists Branch Manager in preparing required reports.

· Maintains a professional image and adheres to standards consistent with company policies and procedures.

· Other duties as assigned.

III. JOB REQUIREMENTS:

· High school diploma or equivalent.

· Minimum of 5 years mortgage banking experience. Background must include operational phases of residential mortgage origination, processing, underwriting and closing.

· Must be familiar with a variety of the field’s concepts, practices, and procedures.

· Maintains working knowledge of Fannie Mae/Freddie Mac and FHA/VA policies and guidelines, as well as, Regulatory Mortgage Compliance, state, federal, local government, private investors and insurers.

· Must have working knowledge of all operating systems with the ability to facilitate training.

· Excellent written and verbal communication skills.

· Excellent organizational skills.

· Demonstrated ability to interact successfully with branch, regional and corporate personnel.

· Demonstrated judgment and decision making ability.

· Occasional travel is required.

· Ability to adjust to the changing mortgage environment.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the company.