Job Description

As a CUSTOMER SERVICE REPRESENTATIVE, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. 

THIS IS THE JOB FOR YOU IF:

• You excel at handling customer inquiries of varying types
• You are an active listener and can leverage probing question skills
• You have a proven track record for hitting sales targets
• You bring an enthusiastic personality

WHAT WE OFFER:

• Competitive hourly rate of $15/hour
• An 8-hour-per-day shift, 5 days per week (anywhere from 6am-12am PST)
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
• ALL TECHNICAL EQUIPMENT NEEDED TO BE SUCCESSFUL IN A REMOTE, WORK FROM HOME ENVIRONMENT

Qualifications

• Excellent verbal and written communication skills, strong multitasking abilities
• The drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service and sales
• High school diploma or equivalent

  REQUIREMENTS TO WORK FROM HOME:

• A quiet and distraction-free, secure place to work.
• Excellent Internet connectivity:
• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
• Wireless and/or satellite Internet Service Providers are not compatible with our systems.
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Additional Information

EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all  Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.