Job Description

We’re Sutherland and we’re now seeking enthusiastic and people-oriented individuals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with guests while sharing your love of movies, TV shows and animated stories, consider joining us now and growing with us in the future.

What we offer:

• Competitive hourly rate and paid training
• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental and vision benefits plus added benefits such as 401k and paid time off
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy.
• Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

• Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
• Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, with the ability to use several applications simultaneously
• Experience working with CRM applications (preferred)

We will provide all equipment, but to be successful when working from home, you must have the following:

• Excellent Internet connectivity:
  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
    • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
• A quiet and distraction-free, secure place to work.

** _ _IMPORTANT NOTE:__** This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

Additional Information

** About Us**

At Sutherland, named a Great Place to Work, we care for our customers’ customers and help to strengthen their brands. We do this by improving how they work with their customers to deliver an extraordinary customer experience. In business for over 35 years, we are now nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.