This position involves working in a team environment to directly service the firm’s most valuable, sophisticated retail active trader clients in a fast-paced, market-sensitive environment via electronic communication including email, chat, and social media. The role requires the ability to multitask and think critically to solve problems expeditiously as well as build deeper relationships to better understand client needs.

This industry professional level of specialist includes order entry, software tutorials, client and firm risk analysis and management, client mentorship through education of complex derivatives trading strategies and products, trouble-shooting technology issues, and gathering assets through negotiation empowerment, education, and cross-sell opportunities. 

The goal is to help develop clients into more successful traders while also growing their portfolios by imparting the industry knowledge and support of the tools these actively engaged clients use to make them  more sophisticated, successful self-directed investor.  Associates in this position will possess a superior level of expertise in equities, options, futures, and risk along with a general knowledge foreign exchange trading for not only our clients, but also within Retail Trading, Retail Sales, Investor Services, Retail Support and Marketing.   

• Provide expedient, exceptional email & chat support to the firm’s most sophisticated, active trader segment.  Through Live Engage, Thinkorswim Chat, and Email.

• Responsible for accurately and efficiently answering client questions and troubleshooting problems.

• Review and execute complex, high dollar equity, complex option, and mutual fund transactions quickly while accurately ensuring client’s accounts can handle each transaction.  

• Exercise independent decision making ability regarding the client’s existing expertise in trading equities and complex options to assist them in becoming a self-directed investor.  

• Advise clients on current positions as well as generation of new strategies through education on financial markets and products to familiarize customers with the company polices and trading philosophies

• Master and teach clients how to use the firm’s most complex trading platforms (including but not limited to: thinkorswim, Mobile Trader, and Trade Architect) to allow clients to harness and maximize TDA technology to meet their trading needs.

• Mentor clients around margin rules and calculations on equity and complex option positions and risk management.

• Resolving the client’s needs regarding accounts, technology support, policies, services, and available products.

• Provide real-time support as an escalation point and SME to clients via social media outlets to enhance and grow the TD Ameritrade and thinkorswim brand, ultimately strengthening our brand footprint while increasing client engagement.

• Engage with clients in a positive tone, exhibit empathy when required, deliver key attributes, and provide an unparalleled experience to every customer to establish the industry benchmark for Social Business.

• Support marketing events promoted through social media and continue to drive further client and prospect engagement with TD Ameritrade brands. 

• Leverage industry knowledge and platform expertise to send well-positioned business leads to our partners in Retail Sales, Education, and Trader Business Development.

• Influence and close business for Retails Sales associates by presenting self-directed active trader clients and prospects with industry standard for market acumen.

• Attract additional assets and business from our fully engaged clients, by meeting their service, education, and trading resource needs.  

• 4 year college degree preferred

• Minimum 1 year related experience, preferred 2+ years

• Online brokerage experience preferred

• Client service experience preferred

• Series 7,  63/66 required with registration in all 50 states 

• Series 3 (National Commodity Futures) or ability to obtain it  within 180 days

• Series 34 preferred

• Series 4 and 24 a plus  Must possess excellent oral and written communication skills.

• Possess an Advanced level of knowledge of:

• Equity Trading, Basic Options, Reg T Margin, Day Trading Margin, Trading Systems

• Possess a Proficient level of knowledge of:

• Complex Options, Greeks, Technical Analysis, Futures, Forex, Portfolio Management

• Possess an Introductory level of knowledge of:

• Options on Futures, Portfolio Margin

• General knowledge of the securities industry 

• Operate as a member of a team with a willingness to contribute and assist others

• Excellent organization and ability to multitask while maintaining a strict attention to detail

• Outstanding critical and analytical thinking skills

• Able to quickly compute mathematical transactions with a high degree of accuracy

• Prioritize tasks and work well in time-sensitive environment while remaining client focused

• Self-motivated and client service oriented

• Must demonstrate a positive and professional image at all times

• Intermediate skill in using a personal computer and various database management programs and Internet browser based applications 

• Military education or experience may be considered in lieu of civilian requiremeNTS LISTED

At TD Ameritrade we help individual investors pursue their financial goals through our brokerage subsidiaries. For more than 40 years we have been serving individual investors – from the first-time investor to the sophisticated trader, and from the “do-it-yourself” to the “do-it-for-me” investor. We offer a broad range of investment tools and services – all at a great value.

We engage with our clients in many different ways including online, on-the-go via mobile applications, over the phone or through independent registered investment advisors. Our clients choose how they want to work with TD Ameritrade – not the other way around.