there are people who make the world a better place, we'll keep making a difference for them. Since 1918, it has been TIAA's mission to serve those who serve others. It is this mission and the values we embrace that make us a different kind of financial services organization. When you work here at TIAA, you're not just in it for yourself. You are part of something bigger. A collective mission to make a difference - a collective mission we make our own. To be difference makers. For more information about TIAA, [visit our website](https://www.tiaa- cref.org/public/about-us/who-we-are-at-tiaa-cref). POSITION SUMMARY: Consultant, BU Continuous Improvement Charlotte, NC Responsible for end to end process management and strategic solutions, including defining, documenting, assessing risk and compliance exposure, and measuring current state process; assessing performance and overall health of the process, identifying variances, recommending improvement opportunities, communicating such findings and learnings. Design future state service delivery models & solutions using a discipline of business discovery & framework as well as leading/partnering with IT guiding the build of the technology solutions through the prioritization of requirements, and day to day decision making related to project execution (with standard tools & outputs). Partner with Process Owners and functional line leaders to capture current state business processes, and apply strategic goals and objectives in determining and documenting future state process through the creation and maintenance of current and future state business roadmaps. # Scope/Knowledge: Partner with Process Owners and functional line leaders to capture current state business processes, and apply strategic goals and objectives in determining and documenting future state process through the creation and maintenance of current and future state business roadmaps. Create detailed process documentation though sit with observations and data collection Supports the design and build of the business processes necessary to support future state operating models. This role will support the build of the technology solutions through the prioritization of requirements, and day to day decision making related to project execution. Gather monitor, review and evaluate end-to-end process performance, gather, analyze and report out on data specific to the process, assess root cause and recommend improvements, evaluate performance against expected outcomes and determine source of variances Communicate findings to key stakeholders, lead problem solving discussions and assist stakeholders in executing continuous improvement initiatives QUALIFICATIONS: # Basic Qualifications (Required): Bachelors degree or equivalent work experience 3-5 years continuous improvement experience Experience utilizing Microsoft suite, including Power Point, Excel and Visio Demonstrated analytical skills # Preferred Qualifications (Desired): Process improvement and project management experience preferred Business acumen with focus on outcomes preferred Ability to communicate technical/detailed findings in appropriate manner to internal clients Knowledge of and familiarity of the Agile framework Ability to integrate responsibilities in an Agile environment with traditional SDLC processes Equal Employment Opportunity is not just the law, its our commitment. Read more about the Equal Employment Opportunity Law. If you need assistance applying due to being visually or hearing impaired, please email [Careers Help](mailto:careers@tiaa.org?subject=Application Assistance Needed). This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as protected characteristics). *©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017 C23921 **Primary Location: **NC-Charlotte **Work Locations: ** **Job: **Client Services **Organization: **Teachers Insurance and Annuity Association