are people who make the world a better place, we'll keep making a difference for them. Since 1918, it has been TIAA's mission to serve those who serve others. It is this mission and the values we embrace that make us a different kind of financial services organization. When you work here at TIAA, you're not just in it for yourself. You are part of something bigger. A collective mission to make a difference - a collective mission we make our own. To be difference makers. For more information about TIAA, [visit our website](https://www.tiaa- cref.org/public/about-us/who-we-are-at-tiaa-cref). POSITION SUMMARY: **** Brokerage Operations Analyst Role Charlotte, NC TIAA is seeking a Brokerage Operations Analyst for its Charlotte, NC office. The right individual will be responsible for a variety of tasks associated with the opening, funding and on-going maintenance of discretionary managed, fee-based accounts, as well as self-directed accounts. Qualified candidates will quickly acclimate to a fast-paced environment and should have insight and/or experience into the brokerage business. Initiate money movement requests and/or process account opening transactions Perform various account maintenance processing/updates. Thorough understanding of brokerage operations / financial services with a minimum of 1 year previous brokerage operations or equivalent experience. Experience with managed, fee based accounts. Must be flexible and work as a team to deliver exceptional service, manage high volume of tasks to ensure cases are processed both accurately and efficiently. Solid understanding of regulatory/compliance policies associated with brokerage business (FINRA and SEC). Ability to understand financial impacts associated with operational and trading responsibilities. Manage multiple tasks effectively by balancing high productivity with strong focus on delivering the highest quality. Responsible for clearly communicating requirements to open, fund and maintain a TIAA brokerage/managed account. Ability to follow-up on items requiring additional information in a timely manner. Complete responsibilities within established time standards and at established productivity levels. Solid understanding of regulatory/compliance policies associated with brokerage business (FINRA and SEC). QUALIFICATIONS: Required 1+ years of brokerage business experience and/or call center experience within financial services is required 1+ years of experience with processing account transactions including written and analytical processes in an operations environment. Preferred: Series 7 and 63 preferred but not required B.A. / B.S. degree preferred Knowledge of estate processing and legal review is preferred Previous experience with Pershing NetX360 system is desired Proven ability to succeed in fast-paced team environment Demonstrated emphasis on delivery of exceptional customer service Equal Employment Opportunity is not just the law, its our commitment. Read more about the Equal Employment Opportunity Law. If you need assistance applying due to being visually or hearing impaired, please email [Careers Help](mailto:careers@tiaa.org?subject=Application Assistance Needed). This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as protected characteristics). *©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017 C23921 **Primary Location: **NC-Charlotte **Work Locations: ** **Job: **Operations **Organization: **Teachers Insurance and Annuity Association