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SR Right of Way Agent (SR ROW Agent) / Land Representative

Kinecta Federal Credit Union

SR Right of Way Agent (SR ROW Agent) / Land Representative

El Segundo, CA
Full Time
Paid
  • Responsibilities

    GENERAL SUMMARY:

     

    This position is responsible for day to day activities related to servicing functions involving the consumer and mortgage loan portfolios. Manages tasks and functions related to, but limited to: member service, cash processing, pay off, title releases, credit reporting, collateral protection insurance, damage claim processing, insurance and protection assistance, vendor oversight, and vault maintenance. Ensures all loan servicing employees provide exceptional member service; assists with the development and maintenance of effective policies and procedures as well as monitoring department compliance.

    Required Skills

    ESSENTIAL DUTIES AND  RESPONSIBILITIES:

    • Ensures all required consumer loan servicing activities such as prompt payment posting, loan payoff, auto title release, collateral protection insurance monitoring and tracking,
    • Responsible for credit bureau reporting disputes. Verifies that credit bureau dispute submissions are processed accurately and in a timely manner.
    • Assists with the development and implementation of department operating policies and procedures, and ensures departmental compliance. Ensures policies and procedures are properly updated to reflect changes in applicable State and Federal laws and regulations. Monitors servicing policy and procedures for adherence to the Credit Union’s policies, procedures and documentation requirements.
    • Assists with coordinating the scheduling and completion of work by understanding operational priorities and resolving work load problems; reviews work for accuracy and completeness; evaluates work techniques and methods for conformance to established standards.
    • Assists Team with oversight of first mortgage loans in regards to cash processing to ensure quality member service with third party vendor.
    • Assists with the testing required for the implementation of new loan products, enhancements and corrective programming on the servicing systems
    • Assists with special projects assigned to Loan Servicing Team. Participates with all cross-training programs and assignments designated by Loan Servicing Manager.

     

     

    Required Experience

    KNOWLEDGE, SKILLS AND ABILITIES:

     

    • Good analytical and problem-solving skills.
    • Ability to work with all levels of management to resolve problems.
    • Basic in Microsoft Windows, Word, and Excel.
    • Ability to interact with staff within various departments, our members and others met during the course of workday
    • Be open to learn and apply new information or skills
    • Work under intensive deadlines
    • General knowledge of standard office support practices and procedures, including the use of standard office equipment.
    • General knowledge of records management principles and practices, document processing and record keeping.
    • Ability to work in a fast-paced environment
    • General interpersonal, written, and verbal communication skills.
    • Customer Service, team, and goal –oriented, enhance by a high sense of urgency

     

    EDUCATION, TRAINING AND EXPERIENCE:

     

    Potential candidates for this position must meet the following requirements:

    • High School or equivalent.
    • 1-2 years’ experience in the mortgage servicing industry or in a customer service-related industry.
    • General knowledge of applicable Regulatory Compliance guidelines.

     

    _ _

    EXPERIENCE AS OUTLINED MAY BE SUBSTITUTED FOR EDUCATION ON A YEAR-FOR-YEAR BASIS.

  • Qualifications

    ESSENTIAL DUTIES AND  RESPONSIBILITIES:

    • Ensures all required consumer loan servicing activities such as prompt payment posting, loan payoff, auto title release, collateral protection insurance monitoring and tracking,
    • Responsible for credit bureau reporting disputes. Verifies that credit bureau dispute submissions are processed accurately and in a timely manner.
    • Assists with the development and implementation of department operating policies and procedures, and ensures departmental compliance. Ensures policies and procedures are properly updated to reflect changes in applicable State and Federal laws and regulations. Monitors servicing policy and procedures for adherence to the Credit Union’s policies, procedures and documentation requirements.
    • Assists with coordinating the scheduling and completion of work by understanding operational priorities and resolving work load problems; reviews work for accuracy and completeness; evaluates work techniques and methods for conformance to established standards.
    • Assists Team with oversight of first mortgage loans in regards to cash processing to ensure quality member service with third party vendor.
    • Assists with the testing required for the implementation of new loan products, enhancements and corrective programming on the servicing systems
    • Assists with special projects assigned to Loan Servicing Team. Participates with all cross-training programs and assignments designated by Loan Servicing Manager.

     

     

  • Industry
    Financial Services