We are seeking a part-time Member Service Representative to join our call center, approximately 25 hours/week. Our Representatives serve our members and potential members by answering account and service-related questions over the phone. Since member resolution and satisfaction is the primary goal, this position requires a great deal of tact and personal initiative. Hours include rotating evenings and  every Saturday.

DUTIES / RESPONSIBILITIES:

• Answers members’ phone inquiries regarding services and their personal accounts, finds solutions for problems or errors, and corrects them.
• Performs transactions for the members per telephone requests.
• Educates members as to the use of available automated systems in order to reduce the number of calls and sets them up for these services.
• Sets up and maintains files on various third party systems.
• Cross-sells other credit union services to the members.
• Performs other duties as assigned.

Required Skills Required Experience

• High school diploma or equivalent.
• Candidates are required to have two years of prior customer service experience, including six months at a call center or six months in the financial services industry.
• Experience with or ability to gain proficiency in all programs and systems used for this job.
• Excellent oral and written communication skills, problem solving skills, organizational skills and the ability to work independently.
• Bilingual (English/Spanish speaking) candidates preferred.

EO/AA EMPLOYER; INCLUDING VETERANS AND INDIVIDUALS WITH DISABILITIES