• MULTIPLE POSITIONS AVAILABLE, GENEROUS PAY RATES, GREAT BENEFITS
• MONDAY 1ST AUGUST START DATE WITH EXTENSIVE TRAINING PROVIDED IN A FUN, HARD-WORKING ROAD ASSISTANCE TEAM
• 24/7 ROTATING SHIFTS, ROSTER PROVIDED UP TO 6 WEEKS IN ADVANCE

YOUR NEW OPPORTUNITY

Due to some exciting growth and internal movements at RAA, we now have some amazing opportunities that have become available in our Roadside Assistance Centre including full-time, part-time, and casual roles!

• FULL-TIME TEAM MEMBERS WORK 8-HOUR SHIFTS (40 HOURS PER WEEK) OVER A 24/7 ROSTER, WITH THE ROSTER PROVIDED UP TO 6 WEEKS IN ADVANCE.
• PART-TIME TEAM MEMBERS WORK 6-HOUR SHIFTS (30 HOURS PER WEEK) OVER A 24/7 ROSTER, WITH THE ROSTER PROVIDED UP TO 6 WEEKS IN ADVANCE.
• CASUAL TEAM MEMBERS WILL RECEIVE VARYING SHIFTS WITH A ROSTER PROVIDED 7 TO 10 BUSINESS DAYS IN ADVANCE DEPENDING ON YOUR AVAILABILITY.
• INDUCTION FOR THESE ROLES BEGINS 1 AUGUST 2022, AND WILL BE FACILITATED OVER A 6-WEEK PERIOD, WITH FULL TIME HOURS MONDAY TO FRIDAY REQUIRED.

Reporting to the Team Manager in our Roadside Assistance Centre, the Call Centre Consultant is the first point of contact for our Members and commercial clients experiencing roadside vehicle breakdown. Consultants must demonstrate an excellent customer service focus that includes the ability to relate to member situations, show empathy and use initiative.

RESPONSIBILITIES:

• Respond to incoming calls from members and commercial clients in a professional and empathetic manner.
• Provide high quality customer service to maximise member customer experience.
• Effectively problem-solve and provide solutions for customer enquiries with minimal requirement to escalate issues.
• Work effectively with other team members and provide input to improve productivity.
• Adhere to monthly KPIs and call standards.

WHAT WILL SET YOU APART FROM THE REST

At RAA we hire on cultural fit add and technical fit second! However, to be successful in the role you will need to demonstrate:

• Ability to work in a fast-paced, transactional call centre environment.
• High level of attention to detail & ability to multitask.
• Professional telephone manner with the ability to demonstrate empathy.
• Strong knowledge of Adelaide metropolitan and SA country areas.
• Proficiency with MS Office software, database systems and strong data entry skills.
• Excellent communication skills which demonstrate an authentic & natural flair for quality customer service.
• PLEASE NOTE, IF SUCCESSFUL YOU WILL BE REQUIRED TO WORK A ROTATING ROSTER WHICH INCLUDES SHIFT WORK AND WEEKEND WORK.

WHAT SETS US APART FROM THE REST

To ensure our employees feel valued, empowered, and celebrated we provide a range of employee benefits including:

• Free RAA premium road service
• Discounts on all RAA Products and Services
• Flexible Work Arrangements
• Ongoing Training & Development Opportunities & Study Support Program
• Wellbeing Facilities and Corporate Health Insurance Plan
• On-site Cafe with Barista - plus much more!

ABOUT US

As one of the state’s largest and most iconic organisations, we’re proud to make things better for members and better for our community. More than 780,000 members choose us to deliver peace of mind through our trusted range of motor, home and travel products and services. We’re also one of the state’s largest employers (and growing!), with more than 1200 employees working collectively with the common goal to keep our members moving.

HOW TO APPLY

Simply hit "APPLY FOR THIS JOB" to attach a CV and cover letter addressed to Leonie Holst, Talent Acquisition Consultant, specifying your preference of a Full-Time, Part-Time, or Casual role.

For further information, you can access the position description here.

APPLICATIONS CLOSE 9AM WEDNESDAY 15TH JUNE 2022.

Please note applications may be short-listed and progressed prior to the closing date.

We’re committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone, and helps us to give our members better service.

Required Skills Required Experience

PROGRAM LENGTH: The HNL Lab Medicine School of Phlebotomy Program consists of an 8-week session, typically from 8 a.m. to 2:30 p.m. Monday through Friday. This enables a student to complete at least 40 hours of classroom training and 100 hours of clinical hours at an HNL Lab Medicine Patient Service Center (PSC) to fulfill ASCP Certification examination requirements. In addition, 100 successful, unaided blood collections are required to sit for the ASCP Phlebotomy Technician exam. A typically scheduled session could have up to 100 or more hours of lecture time, including review sessions and a minimum of 100 hours of clinical experience. Most students surpass the minimum of 100 successful, unaided blood collection requirements and are well prepared to obtain a phlebotomy position after completion.

EMPLOYMENT OPPORTUNITIES: Upon successful completion and at the discretion of HNL Lab Medicine, students will have employment with HNL Lab Medicine and the opportunity for job growth at a fast growing healthcare organization. Phlebotomists typically work in a variety of settings such as laboratory outpatient service centers, hospitals, medical clinics, nursing homes, and doctor’s offices.

PROGRAM COST: No fee is currently associated with this training program. (Includes textbooks and clinical rotation at an HNL Lab Medicine PSC) Trainees will be paid during the program.

EDUCATIONAL REQUIREMENTS TO ENROLL: • Must be 18 years of age • High School Diploma or GED documentation • Copy of unofficial graded transcript from high school or college

REQUIREMENTS: Candidates will undergo a formal interview process with HNL Lab Medicine and be considered a per-diem temporary employee if accepted. Upon acceptance, the following will be required and processed following HNL Lab Medicine Human Resources and LVHN Employee Health policy.