Job Description

If you have a passion for helping others and enjoy working for an industry leader with a reputation for success, then Texans Credit Union wants to speak with YOU! The Financial Services Representative on our Member Connect Team serves as a phone liaison with our members by being the main point of contact throughout their entire loan process. In working towards their monthly sales goals, our FSR’s are confident in interviewing members to discover their unmet needs and are excited to offer products and services that fulfill them and deepen the relationship. If you want to expand your knowledge of credit union products, services and lending, this position would be a great fit for you! Bilingual skills preferred! This position would work at our Headquarters in Richardson, Texas.

The Financial Services Representative interviews the member to discover unmet needs, and opens the appropriate accounts as well as professionally handles the member’s ongoing requests. The FSR also provides a variety of transaction services to members including loan processing, closing and disbursal to achieve goals around member satisfaction and revenue generation, and long-term account goals that support Texans’ strategic initiatives.

JOB EXPECTATIONS:

• Thoroughly interview applicants to understand their full financial picture and submits routine and complex loan applications in accordance with established credit union lending policies and procedures.
• Understand credit bureau reports, identify additional lending opportunities, educate member on best practices to improve credit score, while meeting or exceeding all lending goals.
• Possess a high-level understanding of lending practices, lending tools and ancillary products.
• Identify cross-sell opportunities and sell appropriate ancillary products (GAP, MMP, Credit Life, Credit Disability) while meeting goal expectations.
• Explain loan procedures, obtain necessary documentation, complete applications and route to the underwriting team.
• Ensure loan files are complete and accurate with appropriate and thorough comments, along with recommendations to aid in loan decision.
• Provide timely closing of loans by responding quickly to loan decisions and underwriting requests.
• Maintain loan Pipeline to service level requirements by executing consistent follow up and proactive communication.
• Proactively participate in all outbound calling campaigns, contests, and meetings to generate business.
• Accurately track all referrals/sales. Exceed established sales goals as assigned.
• Maintain in-depth knowledge of and comply with all department and security policies, procedures and federal regulations; including BSA requirements.
• Provide excellent customer service by responding to members’ requests, resolving issues, and/or directing them to the appropriate department to ensure customer satisfaction.

EDUCATION:

High school diploma or equivalent.

College degree and professional certification would be a plus.

EXPERIENCE:

Minimum 1 year in a Call Center environment

2-3 years experience in a sales and service environment, preferably in a financial institution

Minimum 6 months in a goal-oriented sales environment

Bilingual skills in English and Spanish are preferred.

NOTE: Candidates must successfully complete a credit check, background check and drug screen.

Company Description

We are a $1.6 billion credit union owned and operated in the Dallas metro area, and we are on the lookout for people who love a challenge and helping others. People First Texans is committed to providing an environment where employees are valued, treated with respect and dignity, have the opportunity for learning and developing their careers, and are compensated fairly for their contribution to the company. Developing our people through internal training programs Promoting from within whenever possible Recognition programs and incentives to reward outstanding performance We truly care that you enjoy coming to work each day, like who you work with and excel at what you do at Texans. We want the job to fit YOU and YOU to fit Texans. Our screening and interviewing process is our way of ensuring culture, the position and you are the best match possible. Did we mention our amazing total benefits package? In addition to a generous PTO plan, 401k match and bank holidays, we are proud to offer company paid benefits. Yes, you just read that correctly - we offer 100% company paid benefits for employee only coverage!