Job Description

1 YEAR

The IT Customer Services Assoc will be responsible for providing overall technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. Under supervision, the Assoc will respond to queries, isolate problems, and determine and implement solutions. The candidate will work with other team members to meet deadlines and provide status. The candidate must have the ability to resolve end user problems quickly. The candidate must have excellent communications skills (both verbal and written), must manage time effectively and have strong organizational skills. The candidate must also have the ability and judgment to escalate support requests if necessary, as part of the Information Technology team.

JOB DUTIES: • Evaluate and prioritize incoming ticket requests for assistance, update tickets with accurate and timely status • Install, modify, and repair computer hardware/software, which includes the set- up of new equipment • Create/update documentation of Standard Operation Procedures for the IT Department and in support of end users • Work with other team members and status management to meet departmental performance goals • Other duties as assigned

MINIMUM QUALIFICATIONS: • Bachelor’s Degree in Information Technology (IT). A related technical degree may be considered • Advanced Windows 10 knowledge and experience to include administration and troublehooting • Experience installing and configuring PCs and printers

Company Description

About us: The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services. Our Mission Statement Our main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.