Client & Community Relations Specialist
Client & Community Relations Specialist PNC Financial Services Group 4,482 reviews - Philadelphia, PA Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Client and Community Relations Specialist within PNC's Regional President's organization, you will be based in Philadelphia, PA. This position requires evening and weekend event attendance and management when necessary. This position will require the ability to travel regionally in the tri-state area. Job Profile * Plans and executes client and community relations activities including event planning, execution and tracking, market sponsorship, philanthropy, grant-making and internal and external communications. Partners with various PNC stakeholders. Supports line of business in executing business strategies. * Plans and executes market initiatives/projects which may include events, sponsorship activation, grant-making and employee engagement activities to deliver the PNC brand. * Partners with PNC stakeholders to execute on key market initiatives/projects. * Produces campaign and event tracking reports showing return on investments and key initiatives. May be responsible for developing and overseeing project budgets. * Serves as point of contact and completes administrative documentation through various internal systems. Supports development and distribution of internal and external communication and marketing materials. Core Competencies Manages Risk - Basic Experience * Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework. Customer Focus - Working Experience * Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions. Job Specific Competencies Business Markets - Basic Experience * Knowledge of existing and planned markets and market-related initiatives from the perspectives of the competition, the suppliers, the customer base and the regulatory environment; ability to apply this knowledge appropriately to diverse situations. Organizational Savvy and Politics - Basic Experience * Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels. Budgeting - Basic Experience * Knowledge of, and ability to apply, policies and practices for planning and administering a budget. Effectiveness Measurement - Basic Experience * Ability to measure the quality and quantity of work effort for the purpose of improvement. Effective Communications - Working Experience * Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Decision Making and Critical Thinking - Basic Experience * Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions. Event Management - Extensive Experience * Knowledge of event management processes and activities; ability to plan, organize and execute events and to coordinate resources before, during and after an event. Project Management - Working Experience * Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives. Community Management - Working Experience * Knowledge of, and ability to develop and use, strategies for building brand loyalty by promoting the flow of information, strengthening relationships, and encouraging productive collaboration among online community members. Required Education and Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. EEO Statement PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law PNC - 22 hours ago - save job - original job Apply On Company Site Other jobs you may like Payor Relations Spec Children's Hospital of Philadelphia - Philadelphia, PA 19 days ago * Client Community Relation Specialist jobs in Philadelphia, PA