SUMMARY

The Treasury Management Operations Specialist interacts with customers to provide a variety of general information in response to inquiries about products and services. The ideal candidate will have a positive attitude, high attention to detail, knowledge about bank products and services.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Onboard new Treasury Management Customers and provide support during the onboarding process.

• Review Treasury Management Agreements and documentation for accuracy.

• Monitor email folder and follow-up with customers as needed.

• Responsible for daily processing of request for documentation, agreement verifications and request for exceptions and modifications.

• Provide Automated Clearing House (ACH) support and business online banking origination support.

• Performs account corrections with the Federal Reserve and manages and reports abandoned funds in accordance with state requirements.

• Assist business online banking customers with password resets, reporting modules, and general online banking questions.

• Perform daily balancing of ACH General Ledgers.

• Process and monitors ACH transactions.

• Preform daily balancing of remote Deposit Capture (RDC) and Mobile Deposits.

• Provide support to ACH and Check Positive Pay customers.

• Assist customers with setup of domestic international wires.

• Process Lockbox deposits and reporting.

QUALIFICATIONS

• Understand and comply with all regulations, including the Community Reinvestment Act, Bank Secrecy Act, Fair Credit Reporting Act, etc.

• Knowledge of principles and processes for providing customer and personal services.

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Effective communication skills both verbal and written.

• Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.

EDUCATION & EXPERIENCE

• High School Diploma or equivalent experience required; college degree preferred.

• No experience required. 1+ years' related experience in a financial institution preferred.

SYSTEMS & TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Stifel is a more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success – and 26 years of continual growth – is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let’s talk about how you can find your place here at Stifel, where success meets success.