Marketing Intern Marketing Seattle, Washington Description Title: Marketing Intern About Trupanion: Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. Were all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. As our team members gain experience, we strive to promote from within and reduce bureaucracy to allow creative thinking. Were focused on providing continuous training and support to all team members to encourage long-term happiness and success. Take a look inside our office and see for yourself: https://www.facebook.com/Trupanion/videos/10155423763702974/ Position Summary: Trupanion, the leading provider of medical insurance for cats and dogs is looking for a gritty marketing intern to join the Customer Marketing team and support the creation of a new customer advocacy program. This will be a 3 month internship with a possible opportunity to join fulltime. The Customer Marketing team is leading the way with a member-first approach to experience. They are a highly visible team and are responsible for driving the engagement and loyalty of nearly half a million customers. You will be a great fit for the team if you have a mindset that can deliver both creativity and data based decision making, and a can-do attitude. This is a dream role for anyone who is eager to make their mark, drive results and be part of a fast-paced, collaborative team. Key Responsibilities Include: As a member of the Customer Marketing Team, you will work closely with the Head of Customer Marketing and Marketing Manager: Member Advocacy to help build a new advocacy program and accelerate Trupanions review volume growth. Trupanion has a passionate member base and you will support strategies and tactics to encourage them to write reviews on key sites, and in turn, better our online reputation. In addition, you will be on the front lines contributing to a range of new initiatives to drive advocacy. * Develop and communicate reports to key stakeholders on progress of new program * Lead an analysis of all major review sites to support creation of strategies * Leverage key marketing channels for different member segments * Document member review journey and recommend KPIs * Utilize data to perform tests to optimize review tactics * Lead day to day management of review program * Perform competitive audit to ensure Trupanion is leading the way Youll be successful if you can: * Approach challenges in a way that drives innovation * Translate numbers and data into actionable recommendations * Demonstrate strong written and verbal communication * Juggle and prioritize multiple projects at once * Work with other departments and teams build processes * Adapt and flourish in a fast-paced, high-growth, ever-evolving environment * Use excel proficiently and demonstrate a level of comfort in working with data * Display strong attention to detail Qualifications (Please include a cover letter with your application!) Education, Registration & Certification: * Bachelors degree requested Experience: * Some marketing or relevant experience will set you apart Company Background Founded in 2000, Trupanion (NASDAQ: TRUP) offers medical insurance for cats and dogs in the United States, Canada and Puerto Rico through its affiliated entities. Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company. 6100 4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products. Company Values * Passion: In addition to the overall success of Trupanion and our mission, we care intensely about the well-being of cats and dogs. * Trustworthiness: We are honest, reliable and authentic. * Candor: We communicate what the little voice inside our head is saying, in a sincere and helpful way. * Empathy: We create positive outcomes by putting ourselves in others shoes and by gaining an understanding of their values, goals and desires. * Communication: We share our information in a way that is easy to understand and retainable. * Cooperation: We know how to balance the need for quality with the need for speed and calculated risk-taking. We are committed to being ego-less, and to working as a team to ensure we are consistently make good decisions. * Judgement: We are not afraid to try new things. Guided by Trupanions mission and values, we have the confidence to trust our intuition and do the right thing at all times. * Impact: We deliver outstanding results with resourcefulness, innovation and tenacity. * Curiosity: We actively seek knowledge to improve. For more information about Trupanion, visit http://trupanion.com/about