U.S. Bank Retail Support Analyst 1 in Saint Louis, Missouri Performs the activities required to provide telephone support to the Retail Centers for operational issues. Analyzes, develops, recommends and communicates policies and procedures affecting the Retail Centers. Interfaces with other internal departments to ensure operational soundness and system compatibility. Provides overall problem resolution for operational and system issues. Qualifications: Basic Qualifications * Bachelor's degree in business or related field, or equivalent work experience * Minimum two years of experience in retail banking or financial services industry Preferred Skills/Experience * Thorough knowledge of banking operational policies, procedures, products and services * Thorough knowledge of the following systems/programs: ACAPS, ALS, CAMS, CIS, Metavante, Banker Answers, MS Suite, Hogan, Fusion, ATMs, Image Retrieval, Opening New Accounts * Strong analytical and problem-solving skills * Excellent interpersonal and verbal communication skills Job: Customer Service / Call Center Primary Location: Oregon-OR-Gresham Shift: 1st - Daytime Average Hours Per Week: 40 Requisition ID: 180046131 Other Locations: Colorado-CO-Denver, Ohio-OH-Cincinnati, United States, Missouri-MO-Brentwood, Ohio-OH-Bedford U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.