Account Processor 2 (3rd Shift) Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information. Basic Qualifications - High school diploma or equivalent - Two to three years of experience in clerical and customer service activities Preferred Skills/Experience - Thorough knowledge of products, services, terminology, procedures and systems related to assigned area - Well-developed customer service skills - Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service - Ability to resolve complex problems with minimal guidance - Proficient computer skills, especially Microsoft Office applications - Effective verbal and written communication skills **Primary Location: **Ohio-OH-Cincinnati **Work Locations: ** **Job: **Processing **Organization: **U.S. Bank. **Shift: **3rd - Overnight **Travel: **No